[2021] [PC]Marching Fire Pre Order bonus not appearing.

Original Post — Direct link

Hey. So I've pre-purchased Marching Fire a while ago. I have received the stuff I paid for (Wu Lin characters and Arcade mode). Though Uplay tells me that I'm supposed to get some Elite Skins with the Pre-Order bonus. I have not received them so far. Will the Elite skins be given out soon? I don't really care so much for them, but I think that you should reward players with what they paid for. Hopefully we will be receiving the Elite Skins soon.

-ApollyonsWarden

over 5 years ago - ubi--unicorn - Direct link

Hey guys, this issue is currently being investigated. I apologize for any inconvenience.

over 5 years ago - UbiGabrinth - Direct link

While it is not a bad idea to report you are having this issue to our technical team, it is already being investigated. We hope to have a fix soon.

over 5 years ago - UbiMatcha - Direct link

Hi all!
Apologies, we don't have any additional info on this issue at the moment.
Thank you for your continued patience.

over 5 years ago - Ubi-Gumdrops - Direct link

I do appreciate you're anxious to enjoy the Elite Skins, I hope we have some updates to share as soon as possible.

Thanks again for your patience everyone.

over 5 years ago - Ubi-Swaggins - Direct link

Hey folks,

Apologies for the delay.

If you are missing the Wu-Lin Elite outfits for pre-ordering, please contact us via the support website.

From there, create a ticket and include a full screen and uncropped image of your proof of purchase for Marching Fire.

The team will investigate the matter further.

Cheers,

over 5 years ago - UbiGabrinth - Direct link

Please do not try and update your case in the meantime. It will not close automatically. I can't give an ETA at this time, but I'm keeping an eye on your case.

over 5 years ago - UbiGabrinth - Direct link

Our team is looking into this issue for you currently, Squabe. I apologize for the delay in the response to your case.

over 5 years ago - UbiMorning - Direct link

Hi Arsen.! I was able to find your ticket about this issue. It has already been reported up to the FH team. We appreciate you following up on this issue

over 5 years ago - UbiMorning - Direct link

Hi Oni-Nikuya! If you are still missing your content, please update your ticket stating you are still missing your content. Please also upload proof of purchase to your ticket as well regarding this issue. Our technical team can look into your missing content for you

over 5 years ago - UbiMorning - Direct link

Hi Squabe! I looked into your ticket, and noticed that the team was able to add the Elite Outfit to your account. I sincerely apologize for the experience you had, and hope the outfit is showing in your account now.

over 3 years ago - Ubi-Borealis - Direct link

Hello there BKsnipik272! Welcome to the forums

In future, rather than posting in an old thread, could you please make a new one? Thanks!

I've taken a look at your account, and it looks like you didn't preorder the game before 16 October 2018. In this case, you would not be eligible for the preorder bonus outfits.

If you're unable to access any other content of Marching Fire, please don't hesitate to let us know. Thanks!

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