Ubi-Gumdrops

Hey there PersoGaming! Sorry to hear of this.

Can you please create a support case so that I can pass it along to the team in your region? Let me know the case number once submitted.

Originally Posted by Mahdi_King9999
is did really bug i am dont have any cheats for all games and rainbow six siege i am dont like cheating why battleye banned me? thinks me cheating? how to fix it?

Hey I'm sorry to hear of this, I've passed your case on to the right team for investigation.

Hey killerpengu2018, please don't share your personal information on the forums!

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Hey as advised in the thread earlier, please submit a support case so that we can investigate this.

https://support.ubi.com/cases/new

Thanks for the continued reports everyone, this is currently being investigated.

Hey there! Can you please check you have no background applications or processes with overlays such as Discord/Overwolf/Steam?

Thanks for your patience everyone, this is being investigated and we hope to have more information available as soon as possible.

Hey Dario_FTG, sorry for the delay in getting to your thread and welcome to the forums.

In order to investigate this further, I'd like to invite you to create a support case through our portal. Please let me know the case number once submitted so I can pass it along to the right team ASAP.

Hey there RupertMaximis, sorry to hear about that.

Were you able to try any of the steps linked above?

Hey there Sgt Astor, sorry to hear you've run in to this issue!

Can you try these initial troubleshooting steps and let me know if it persists?

Hey lildankk! Did you also try waiting for the end video to complete? Can you provide screenshots showing your issue?

Thanks for the update! Let me know if you encounter anything like this again

Hey KamiYamabushi! Thanks for the update!

Does this happen with all Operators? Unfortunately the earlier video is no longer available to compare what you experience. Would you be able to provide your own footage at all?

Hey Miri1907_! Did you try any of the troubleshooting steps so far?

Hey H0TSh0T__! Can you take screenshots of your Port Forwarding and send them in a new support case? Let me know the case number once it's submitted.

Originally Posted by PoXzeR
No.noting changed.....
And i got new problem .it is ,i can't conecting to voice room.

Hi PoXzeR,

Can you please work through these troubleshooting steps and let me know if you're still having issues?

Originally Posted by ShrekAway
My friend and i have port forwarded the game and have both open NAT. We are still unable to join with many attempts to fix it

Sorry to hear that ShrekAway.

Did you already try working through our connectivity troubleshooting steps? I'd recommend you ask your friend to do the same.

I do appreciate you're anxious to enjoy the Elite Skins, I hope we have some updates to share as soon as possible.

Thanks again for your patience everyone.