Going through this right now! They're literally asking me send then pictures of my passport to prove my identity. I've given them all of information they asked for, sent them old emails from the same email when I created the account for Paragon, and even offered to forward them the emails from the Russian guy who emailed me claiming I hacked HIM to beg for "his" account back. Shit is crazy
Hey there /u/adamcognac. Can you please check your DMs and respond to my message. Thank you!
Hey everyone this is actually a bug that we're working on getting resolved. This is unintentional and the text should definitely not be that color. Thank you for the heads up!
Hey everyone,
Fire up and defend the Furnace! The new Frostnite mode has been re-enabled in Save the World.
Also, don't forget to claim your 3 free Event llamas for the downtime inconvenience.
Players may need to restart their clients for this to fully take effect. Thank you for your patience.
External link →Hey everyone,
We've just released a server fix that addresses issues with long loading times and degraded server performance. These problems should be resolved over the next couple of hours.
Thank you for your patience!
We're actually rolling out Frostnite as well. However, some player may still be on the old server and not see it quite yet. I'll let everyone one know when it's live.
I wanted to look at all the Medieval Weapons since the new AR looks really good in pictures I’ve seen but I can’t find a slot for them under the collection book? I also have some that I can slot but the numbers don’t add up with the existing event schematics, and I’m afraid they’ll disappear if slotted through schematics page
Hey everyone, we're aware that this issue is occurring. It is only impacting a small subset of players and this should be resolved on the next rotation (3 days or so). Here is a link to our Trello Card where you can follow the status.
Read moreLast week I recieved an email from Epic that my account email had been changed. I immediately put in a request saying that I had not made this change. They then asked me to provide my public ip address, account creation date, invoice ID, locations where purchases made, original display name, last 4 digits of payment, date of last login, names of other accounts connected to my Epic account.
For some background, I just moved from the east coast to the midwest and hadn't logged into my account for a couple weeks due to the move. For those that don't know, your public IP address changes depending on your ISP. Which with me moving, it had.
I also didn't have the exact creation date of my account, but knew it was around Nov/Dec 2017.
I did not have the Invoice ID but gave them both the Order and Transaction ID with my Paypal.
I gave them the correct location of where these purchases were made.
I provided the correct display name for when I played ...
Hey there /u/wempenis. Can you please check your DMs.
Hey everyone,
We've just released a server fix that addresses issues with long loading times and degraded server performance. These problems should be resolved over the next couple of hours.
Thank you for your patience!
External link →Thanks for the update! But what is backend-only? I am not that good in developer language ;)
RE: Backend-only. This means we hope to resolve it without requiring a client patch.
Read moreI have tried literally a dozen different ways to try and fix this problem and I have been unable to progress past the loading screen to get into a game in STW and Creative mode. It does not matter if I am in a party, joining a friend, joining a random game, making my own game, trying to enter my own ssd; it is still the same result - I cannot get into a game.
In creativemode I get the loading screen for a longer time than usual then I get this error before I'm booted back to the main menu: "Not enough player successfully joined the match in time". I am not in a party and I'm trying to enter my own map which is empty so I assume its timing out on me joining.
In STW I just get the infinite loading screen unless I'm trying to join my friend's ssd and they leave while Im stuck in the loading screen, it then immediately throws up the error "client failed to register with server" which tells me my game is still in contact with the server and it hasnt hung.
Onto th...
We believe we have a fix for this and the long loading in BR.
The quick summary is that there is some new code in dedicated server that tries to replicate a ton of data in a single frame saturating connections and resulting in massive packet loss which is not being handled gracefully by client / server interaction so client is waiting on server packets for a long time.
We have a fix that is being tested right now that we hope to deploy (backend-only) in the next few hours.
Yeah Hello Sir Magyst I would like make something known.
I've seen to stumble into a ridiculously long loading screen, I've been on this loading screen so long that it ended due to the game being over.
Should I send this to Epics Support Center or leave this here?
We believe this is going to be fixed in around 3 hours when we deploy new dedicated servers.
Hey everyone,
We sincerely apologize to players impacted by the storage wipe issues on Save the World. We’re currently in the process of restoring any lost items.
We've restored Storage from a specific checkpoint (12:30am EST) for affected players. We've identified a small subset of players who deposited items past the checkpoint and we're investigating make-good for those impacted.
Players impacted by this have been compensated with 1k Gold and 500 Snowflake tickets. We’ll also be granting all Save the World players 3 free Event Llamas for the extended downtime. (They will be rotating into the store tomorrow, 12.19.2018)
Thanks for your patience!
External link →
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