devtrackers.gg
Heads up, we don’t have any current plans to change orb drops, thought this might change in future. Just so you know what I will tell you in stream.
Heads up, we don’t have any current plans to change orb drops, thought this might change in future. Just so you know what I will tell you in stream.
Yep! Today!
@Evelyn can you please tell me what times (and timezone) you were unable to access the game? I’ll let the team know so we can try to find more information if the times you were affected don’t match the time our host had the issues.
Unfortunately one of our server hosts had connectivity issues which caused this error over the weekend.
Although it was completely out of our hands we’re sorry it happened as we know how frustrating it is when you just want to chill out and play your game only to have issues like this.
Thankfully the issue wasn’t a complete outage and it was resolved after a short amount of time so once you reconnected after the issue was solved your progress would’ve been corrected on your device.
The issue was completely solved yesterday so everything should be working completely normally by now.
If you have any ongoing issues from this please contact Support directly for assistance.
I’ve renamed the thread so it’s more likely to be seen by the designers who would be responsible for considering and possibly actioning this feedback.
New Invasion Troop: Black Björn
Black Björn will be available in the Invasion Shop, and will appear in Glory, Gem, Guild, and VIP chests in 3-4 weeks’ time.
1000×50 1.22 KB
...New Epic Troop: Prince Barislav
Prince Barislav will be available this week for 400 Glory in the shop as well as in Event Chests, and will appear in Glory, Gem, and Guild chests in 3-4 weeks’ time.
1000×50 1.22 KB...New Bounty Troop: Dire Cub
The Dire Cub from Maugrim Woods, is this weekend’s Bounty Captain.
The Dire Cub will be available in the Bounty Shop, and will appear in Gold, Glory and Guild chests in 3-4 weeks’ time.
Returning Raid Boss Troop: Wazir
Wazir has returned to lead Leonis Empire during this weekend’s Raid Boss. You can get him from the Event shop during this event.
1000×50 1.22 KBI can’t give you a figure on how may gems need to be bought to remove Epic Tasks, because we don’t have any plans to remove them at this time.
Our game numbers and metrics are looking good. If they significantly dropped that would be another story, but they have not. If they ever do drop significantly over a period of time, we will of course address them.
You know the drill, adventurers…
At reset tonight we will be having a gem sale! It’ll go over the weekend, and you can find it in the in-game store after daily reset.
Here is your courtesy post ahead of time. <3
Kurandara preview today!
We’re looking into a potential fix at the moment. I’ll let you know once I have an update.
We’re still waiting to hear back from Microsoft but have requested a solution which we hope would automatically add the pack to your account the next time you login if you already redeemed the code.
I’ll let you all know once we hear back from Microsoft, but if they implement that fix you’ll probably notice it in your account before I can reply here 
New Faction: Frostfire Keep 
Join Keghammer, as you explore the frozen lands of the Frostfire Keep!
We have a new Faction to delve, as well as lots of new troops, ruled by The Frostfire King!
To celebrate the release of this new Faction, we will be running a Faction event over the weekend for Frostfire Keep.
We go by invite code, not name.
To be clear, how many people report you is completely irrelevant and many bans are made because the chatrooms are monitored throughout the day by staff.
Every chat ban is manually made by a staff member, the only auto chat bans we have are for spam, particularly spamming swear words.
When someone is reported, everything that was said around that time is read so other people who are part of the conversation who broke chat rules but weren’t reported are regularly banned.
Reports are also regularly rejected, you don’t get banned because you were reported, you get banned because you broke the chat rules.
I think I’ve reversed one chat ban in the past year as I didn’t agree with it, so incorrectly placed bans are incredibly rare when you take into account the amount of chat moderation we do every single day.
I’ll reply to your ban appeal next week to explain exactly why you were banned. Ban appeal tickets are answered last so as not to get in the way of...
Read morePlease be aware that it can take us time to get to our player reports, as they come after things like account recoveries and purchase issues in terms of priority.
It is likely that you were banned for something that happened over the last week or two, and not over the last 24 hours. Please keep this in mind.
We don’t ban lightly, and we always review the conversation surrounding the reported phrases or words.
