Gems of War Dev Tracker

Updated schedule.

@AMT I’ve spoken to Sirrian, who is checking the forums from home, but not posting. As he isn’t posting he hasn’t been logging into his account, as it isn’t necessary. So yes, Sirrian has been frequenting the forums, but won’t have popped up in the Dev Tracker because he isn’t logging in.

For posterity, I have asked him to log in now, and he has done so. <3

Aiming to be live at 6 45 PM PDT.

Faction preview tomorrow woot woot.

Quick heads up, no stream today.

Changing the schedule woop woop.

Please keep this on topic.

Discussing representation in game is the aim of this thread. Please do not derail this thread, or attack others over their opinions and point of view. Keep it civil and treat each other with respect and kindness.

I’ve just sent the mail out to the Guild. I’ve also raised what happened with the team.

That was my fault, sorry everyone, because we’ve been working from home for so long, public holidays haven’t even been on my mind at all and I completely forgot yesterday was one.

I’ll be responding to the Druid’s Glade missing Mythic tickets before the end of today.

I apologise for this. We didn’t have support staff late last week due to some very hard, extenuating circumstances.

Our team have been briefed on this being our highest priority, and it will be looked into first tomorrow when office hours resume.

(Also yes, today is a public holiday.)

Please have the players who didn’t receive a Mythic write to us at Support using this link:
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013595

I will be able to sort this out for them on Monday before weekly reset.

We are also discussing this with the devs and are looking into this further on our end. But yes, please check for us so we have more information to provide.

Here in this thread is faster as I check here every morning/afternoon and other devs check here too.

No news
I’ll be poking the team about this again next week (this week is hectic due to update).

We can clearly see there’s obviously a bug but we can’t reproduce it or find the cause yet, needs more investigation.

What Kafka said. We have greatly increased our server capacity, and our server programmer double checked our performance during the times of these posts. All good on our end.

The game servers were running smoothly around the times of these posts.

One of the side effects of many countries having some kind of lockdown due to covid-19 is that there is a much heavier usage load online. Many Internet Service Providers have had to increase their services to cover for this and then the infrastructure itself can only handle so much (shout out to all the Aussies still on 50yo copper).

Due to this you may find your speeds are much slower than usual and you might get the occasional drop out during peak usage times. If it’s not on the game server we don’t have any control over it

Even if you can reach other services fine, it could be that the issue is somewhere in the connection between us and the route you take to our game servers will be a bit different from the one you’re taking to get to another servic...

Yay! Glad to hear it.

Going to maximum warp - more power has been thrown at it.

Hey just a note to let you know this is still on the table and the team have been looking into it. I’ll let you know if they need any more info thanks for the table!

I don’t have an update for this yet, I will post when I have news.