devtrackers.gg
I've tried to add my phone number to my account, but it says it's already in use. I think I might of had another account with my phone number already added, but I no longer have access to it.
Is there a fix for this?
I've tried to add my phone number to my account, but it says it's already in use. I think I might of had another account with my phone number already added, but I no longer have access to it.
Is there a fix for this?
Hey @AlexTee
Could you please contact our Support Team (if you haven’t done so already) here:
https://gemsofwar.zendesk.com/hc/en-us/requests/new
They’ll be able to look into this and help you with this issue.
OminousGMan - Support Human 
@c0req7 Hey! Thank you for getting in touch about this request. I am afraid the forums are for providing feedback and suggestions.
I am sorry to say but it is not possible to give you back your SHD.
If you need anything else please let us know.
Thank you.
Hey @c0req7 ,
As @Ubi-Viral has noted and as noted on your case, we cannot transfer content or progress between accounts and in this instance we cannot re-instate any SHD caches to your account.
Our Community and Development teams do in occasion check these forums and note such feedback, but no SHD caches will be granted in this scenario.
Sorry if this wasn't clear and for any disappointment caused.
If there is anything else we can help with, please let us know.
Thank you!
Hi @FlyingChairs69! I'm sorry to hear you're having issues adding your phone number to your Ubisoft account. Based on the message you're getting, it does sound like your phone number is linked to another Ubisoft account. However, this is something we'd certainly be happy to take a look into.
Please create a Support ticket so that we can gather more info and help get this straightened out.
Thank you!