I just want to jump in and clarify a few things.
Our support team cannot alter drop rates. As mentioned earlier, support and programming are two different parts of our team that use different skill sets and serve different functions.
On top of this, we would never alter someone’s drop rate to teach them a lesson or sabotage them. To do so would be unethical, unfair, and not worth our time. Why would we want to upset players more? At the end of the day it would cause further unecessary discord and affect our bottom line/profits.
If we are excessively insutled and abused (typically over a few tickets, we like to give people a chance to reform) we will ban said abuser from our support. We are people like everyone else, and if you abuse us several times you will earn yourself a ban. If you wouldn’t say something to your child, partner, or boss, don’t say it to us. And if your argument is that your child, partner or boss would take it as a joke, then I have doubts, a...
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