Gems of War Dev Tracker

Lyya, you have improved so much!!!

Hey it’s not quite the weekend here yet, and I’ll get to your ticket again today.

The Dev team have been testing some things.

It’s a very odd issue, but we will get to the bottom of it!

Hey, surprisingly the errors aren’t caused by any of those things.
Also just to clear one thing up, we didn’t deploy a fix to some players and not others, everyone on PC/mobile is on the same game version, the problem is different players are experiencing different issues which don’t have the same solution

There’s basically 3 issues:

1. Some players can’t connect to the game servers (investigating - the game servers are up and running so this issue appears to be somewhere else along the connection between us) (infinite loading screens, Error 16 - an asset failed to download)

2. Some players can’t download a file required to launch the game - we are currently testing a fix for this with the players who wrote support tickets. (Error 0100, Unknown Error, Unable to download remote config.)

3. ...

Hey, we’re still looking into this, it’s a tricky one! D:

I’m sorry for any inconvenience in the meantime.

Glad to hear it’s working again!

This should have been fixed a short while ago!

Thanks for that information! I’ve made a note of this report and we’ll keep an eye out for similar problems in the future. Let me know if it happens again with another Troop.

Thank you for the report! This is an odd one. If you completely force quit/close and reopen the game does it still happen? Has it been like this since you Ascended it using the orb - and which rarity did you ascend it too?

Please contact support using this link so we can help you further

Hey, I’m very sorry to hear that.

There’ll be more optimisations in the next update which will hopefully help.

@TimeKnight I’m really sorry that happened.

I’ll let you know if we need any further information about this.

I meant force stop.

I’ve made a bug report for this.

Does it change at daily reset every day or does it change at any point of the day?

@TimeKnight Do you leave the game running in the background all the time or do you force close it?
By default Android and iOS just leave apps running in the background unless you force exit them.

Also, do you already have update 4.1 installed? If so, did you re-order your teams?

Did leaving the guild menu, entering PVP/mailbox then going back to Guild Wars Defense tab correct this?

Did you change your team in the “edit team” troop menu?
Or did you create your teams then exit the troop menu and set the defence teams by selecting the banners in the defence tab?

Did you notice any lag/connection issues around this time?

Yes, we can still recover your account

@Yrii yes please send a support contact using the link Actreal gave.

Also please note we don’t support Blue Stacks - you can actually play the same Gems of War account on your mobile and on PC through Steam which would be much easier and prevent any possible issues occurring.

Good point - I added that to the article, cheers!

Hi Bilbo, restart won’t help too much, this issue is fixed in the next update.
https://gemsofwar.zendesk.com/hc/en-us/articles/360000331076-Kingdom-skill-bonus-does-not-display-in-Kingdom-Level-menu

Please feel free to check in on the known issues section of the help center for quick help on problems

Generally we require a more solid bug report to act on anything quickly, especially if we can’t verify the issue easily, which we can’t. This is off-topic, so I will follow up on your original bug report.

At no point did I explicitly state that we were not fixing it in 3.5 “No not yet” means I have no update on the issue.

@HONUSDAN Cheers! Any other info is helpful.