Guild Wars 2 Dev Tracker

You didn't even acknowledge that there is an issue or even whether you guys are looking into it.

Sadly, this is not something I am qualified to comment on which is why you won't get a direct response from me in particular. :(

While yes, I am customer support and therefore am entrusted with the job of speaking to you all, I don't work directly with the server team every single day (mind, I sort of wish I did, but my attention is split between tech and lag stuff, gameplay support, bug escalation, and about 20 other tasks each day.) As such, I'm not really permitted to speak on their behalf, nor would I feel right doing so.

So, while I can tell you that we escalate reports to them as we receive them and can identify an issue occurring on the GW2 servers, I can't really tell you if they've identified a concrete issue or what is being done to fix it. I trust they are if the issue is as widely reported as it seems to be, but I can't real...

Hey there friend! This definitely doesn't sound like it aligns with our support policy.

The only time our team should be stating that the problem has to do with your internet connection is when our tests indicate such an issue. Similarly, we may send you to chat with your ISP once we've exhausted all troubleshooting methods at our disposal, at which point the issue should also be escalated internally for review by the server team. That way, between each of our efforts, we can hopefully identify the issue and get it resolved, but I'll reiterate that this should only happen once we've exhausted all other possible solutions without success.

If you think your ticket wasn't handled in accordance with this policy, though, feel free to send me a PM or comment a reply with your ticket number and I can take a look to see if there was a mistake made!

It's a bug. The original version of this content used a golem but we later reframed it with a different character so that it was more inline with established lore, etc. This NPC string got missed during the review pass.

A fix has been implemented but it won't go live for a few weeks.

I enjoyed his lore vids.

This is so cute! I love the art style.

Yes, it's certainly worth playing in 2020!

^\Disclaimer: I might be a bit biased.)