Guild Wars 2

Guild Wars 2 Dev Tracker




14 May


13 May


12 May

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Hello all - The source of our problem was people skipping around the CloudFront cache. We blocked a number of those sources yesterday and just within the last hour another large group. Just now I fully patched the game from Dublin (via a VM) and didn't have any errors. In spite of that, there are 240 edge nodes around the world, and the one you connect to might still have some bad files, so please if you get blocked, send your gw2.log file to our CS people so we can stomp out the bad files. Anytime we invalidate a file it gets invalidated for everyone. (The terminology is odd - invalidating a bad file in this case is a good thing. The reason we don't invalidate all 670,000 files is that it would stress out our origins.) Thanks.

11 May


10 May


09 May

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We believe we've found (and fixed) the root cause of the game download issue. We have identified the mechanism that was causing corrupt files to be stored in our Content Delivery Network (CDN). That *should* mean that this problem is resolved. We're keeping an eye on it, but we think we're in the clear. Some of the edge servers for our CDN may have their own unique errors—we’ll only be able to fix those after we learn about them. For most players, there is no action to take for this to work—next time you open the launcher and start downloading files, it should work. For some players who modified their hosts file to work around the problem, our fix will have made it impossible to log in. This should only apply to players who specifically opened and modified their %windir%\system32\drivers\etc\hosts file (so if that sounds unfamiliar to you, you probably didn't do it). If you did modify your hosts file, you'll need to undo that change in order to continue logging in and playing... Read more
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Sorry for the trouble. We have some kind of network congestion error that causes some of the 670,000 files we download to return an error that stops the download. The bad file gets cached in our Content Delivery Network. We're running downloads on our own and finding these files and flushing them from the cache. As best as I can tell it's much more reliable today than yesterday, which was pretty tough, but you could run into one of these files anytime. We continue to look for the root cause so we can fix it permanently.

08 May


07 May


06 May


05 May

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Don't worry, we've got you! There were a LOT of pets from donors in the November 2022 Extra Life event and they will be getting added to the game with some upcoming content later this year--we wouldn't forget your sweet pets!
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Sorry this thread has been running so long and I'm just now catching it, but I want to let you know that I put this in front of the team to look into.