devtrackers.gg
Where on the website can you reach out to the custormer support team? I couldn't find anything.
When you go to the website, a red icon can be found on the bottom right corner! :)
Where on the website can you reach out to the custormer support team? I couldn't find anything.
When you go to the website, a red icon can be found on the bottom right corner! :)
Hunters,
We wanted to follow up on our communication last week regarding our event extension, but this time focused on the compensation side of things.
As we mentioned in our previous post, the downtime and other issues have impacted the experience for a lot of you. We understand the frustration these issues have caused, and we know that we need to do better going forward.
In terms of compensation, we will be doing two things:
Hi Beedy,
Unfortunately I have two people in mind, the one mentioned above who I see in discord lobbies on the daily playing (admittedly he could be on an alt - as a friend pointed out to me earlier, but all the more reason to hardware ban) and another is also on my steam friends list from before he started cheating. 110 hours in the past two weeks, playing right now.
I have reported both, gotten the privacy message for both. Maybe there is a back log in actually handing out bans, or you guys do it in waves - I don't know. But I am absolutely confident that they have not been genuinely punished in any meaningful way.
I would be happy to spend some time with you or anyone else on the team with evidence if it would help.
As an aside, I enjoy your energy on the twitch stream. Haven't caught one in a while, but I enjoyed the effort you put into being entertaining on them.
Thanks for the more insight.
As I mentioned, I am not a customer support rep, so I can only speak of the regulations I know of.
To my knowledge, when reports with evidence are submitted, in most cases, these are manually reviewed and may result in actions - depending on the conclusion.
The best you can do is to keep sending such reports and as much evidence as you can provide directly to our customer support on our website. I know there is a lot of info being spread about it not being useful, but on the contrary, the CS team is awesome and they take this stuff very seriously, so please don't believe everything you read! :)
Hi, thanks for commenting.
Point 3 states "First offenders will receive a temporary ban..." meaning that there is no warning first. I can think of three p100 players that I have submitted video evidence for and gotten the standard "we can't say anything about it due to privacy laws." They saw it, they just didn't action it.
I can't name and shame on reddit, unfortunately, but I have submitted proof in the form of 2 videos and a discord confessional (twitch streamer with linked discord account, so not a fake) and they have still been on every, or every other, day. I don't know what to say about the devs except that they are lying.
I am not sure what is the exact case you talk about as I am not a CS rep, but even if an action has been taken, you would get an answer including the part about the privacy laws and no details on it, as it goes against GDPR to tell you what happened to the user's account. I know it sucks!
