[2020] Can't open the game.

Hey, folks!

Welcome to the forums! We would like you to check that your system is meeting the minimum system requirements, outlined in our support article here:
https://support.ubisoft.com/faqs/000055859

If they do, we would also advise you to make sure that your graphics cards drivers are updated:
Nvidia: https://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: https://www.amd.com/en/support

If you have any further questions, feel free to let us know.

Thank you.

I'm sorry to hear this issue is still preventing you from playing the game, KamioncinoCiutt. Have you updated Windows recently? Some players have found that updating Windows has resolved this error for them. If not, please give this a try.

Originally Posted by KamioncinoCiutt
Unfortunately yes, i've installed the last version of Windows

Hey, KamioncinoCiutt!

Do you have both the game and the Uplay PC Launcher on the same hard drive?

Welcome to the forums, ItsTheZlatan23! Thanks for trying the steps we suggested above. I would also recommend going through our PC guide, as the steps listed here may also fix this error for you.

KamioncinoCiutt, would you be able to upload your MsInfo and DxDiag files to your open support ticket (12064160)? This will help us look into the error further. Please let me know here once you've done that, so I can look those over.

Hi derf1108, and anyone else that may be experiencing this issue! If you're still receiving a Vulkan error when trying to launch Hyper Scape, please refer to this forum post. Then, please ensure that you have gone through all of the troubleshooting steps listed here!