[2020] The game simply wont launch after optimizing shaders finished

Original Post — Direct link

My issue is this:

I start the game, picture comes up, starts loading, optimizing shaders up to 100%, then short black screen (thinking the game starts), but no, the game crashes. No error message by windows, but ubisoft`s crash report comes up and I already sent my crash report probably 5x.

My pc: amd fx 6300 3,5ghz, amd rx 550, 16gb ram, win 7 ultimate 64 bit SP1

What I can see from the launch log, if it helps:

[ 7816] 2020-07-03 10:10:06 [ 6284] INFO HubUtils.cpp (156)
[ 7816] 2020-07-03 10:10:06 [ 6284] INFO HubUtils.cpp (160) -- Starting Ubisoft Game Launcher --
[ 7816] 2020-07-03 10:10:06 [ 6284] INFO HubUtils.cpp (165) Platform: PC.
[ 7816] 2020-07-03 10:10:06 [ 6284] INFO HubUtils.cpp (173) Exe version: 111.0.0.8458
[ 7816] 2020-07-03 10:10:06 [ 6284] INFO HubUtils.cpp (174) Installed version: 8458
[ 7816] 2020-07-03 10:10:06 [ 6284] INFO HubUtils.cpp (175) Built: Jun 25 2020.
[ 7816] 2020-07-03 10:10:06 [ 6284] INFO HubUtils.cpp (180) OS: Microsoft Windows 7, 64-bit Ultimate Edition (build 7601)
[ 7816] 2020-07-03 10:10:06 [ 6284] INFO HubUtils.cpp (185) CPU: AMD FX(tm)-6300 Six-Core Processor
[ 7816] 2020-07-03 10:10:06 [ 6284] INFO HubUtils.cpp (190) GPU: Radeon RX550/550 Series
[ 7816] 2020-07-03 10:10:06 [ 6284] INFO HubUtils.cpp (195) RAM: 16384 MB
[ 7816] 2020-07-03 10:10:06 [ 6284] INFO HubUtils.cpp (203) Timezone: UTC-05:00
[ 7816] 2020-07-03 10:10:06 [ 6284] INFO HubUtils.cpp (220) Command line:
[ 7816] 2020-07-03 10:10:09 [ 6284] INFO Hub.cpp (494) Environment is PROD.
[ 7816] 2020-07-03 10:10:21 [ 8808] INFO StartView.cpp (794)
[ 7816] 2020-07-03 10:10:21 [ 8808] INFO StartView.cpp (794)
[ 7816] 2020-07-03 10:10:23 [ 8760] INFO AccountOnlineLogin.cpp (284) Login Type: ticket, platform: Uplay.
[ 7816] 2020-07-03 10:10:23 [ 8760] INFO AccountLogin.cpp (246) User: c554a4bc-b9b1-41b6-9932-5a9d7291f7b9
[ 7816] 2020-07-03 10:10:47 [ 8756] INFO ApiProcessConnection.cpp (121) Game with process id 5696 connected.
[ 7816] 2020-07-03 10:10:47 [ 8756] INFO ApiProcessConnection.cpp (132) Game with process id 5696 has been started with product id 11957 (branch: 'default').
[ 7816] 2020-07-03 10:10:47 [ 8756] INFO ApiProcessConnection.cpp (289) Game with process id 5696 disconnected.
[ 7816] 2020-07-03 10:10:49 [ 8756] INFO GameStartPipe.cpp (81) Accepted connection.
[ 7816] 2020-07-03 10:10:49 [ 8756] INFO GameStartPipe.cpp (82) Starting game session.
[ 7816] 2020-07-03 10:10:58 [ 8756] INFO ApiProcessConnection.cpp (121) Game with process id 7172 connected.
[ 7816] 2020-07-03 10:10:58 [ 8756] INFO ApiProcessConnection.cpp (132) Game with process id 7172 has been started with product id 11957 (branch: 'default').
[ 7816] 2020-07-03 10:10:58 [ 8756] INFO UplayGameConnectionHandler.cpp (569) Game with process id 7172 connected (API version: 1.0.0).
[ 7816] 2020-07-03 10:10:59 [ 8756] INFO UplayGameConnectionHandler.cpp (523) Game with process id 7172 disconnected.
[ 7816] 2020-07-03 10:10:59 [ 8756] INFO ApiProcessConnection.cpp (289) Game with process id 7172 disconnected.
[ 7816] 2020-07-03 10:11:24 [ 8756] INFO ApiProcessConnection.cpp (121) Game with process id 6452 connected.
[ 7816] 2020-07-03 10:11:24 [ 8756] INFO ApiProcessConnection.cpp (132) Game with process id 6452 has been started with product id 11957 (branch: 'default').
[ 7816] 2020-07-03 10:11:24 [ 8756] INFO UplayGameConnectionHandler.cpp (569) Game with process id 6452 connected (API version: 1.0.0).
[ 7816] 2020-07-03 10:15:36 [ 8756] INFO ApiProcessConnection.cpp (289) Game with process id 6452 disconnected.
[ 7816] 2020-07-03 10:15:36 [ 8756] INFO UplayGameConnectionHandler.cpp (523) Game with process id 6452 disconnected.

almost 4 years ago - Ubi-Viral - Direct link

Originally Posted by eloluap
Okay, then it will be that.
Do you know if it would work, if I setup a Virtual Box with Windows 10 and run it in that?
I cant update to Windows 10 atm because I cant risk loosing data. Will do that in a month after my exams.

I am afraid I am unable to advise if doing that will work or not. If there is no risk to your system or files in doing this it may be worth a go, however, this is entirely your decision to do so.

almost 4 years ago - Ubi-Viral - Direct link

Originally Posted by eloluap
No sadly not, it still is optimizing the shaders every time I launch it. Then double black screen and crash.
Maybe I will try the Virtual Box thing later.

OK, let us know how you get on please.

Thank you.

almost 4 years ago - Ubi-Viral - Direct link

Hey, folks!

We are aware of the issues currently affecting players with AMD GPUs on Windows 7.

While we will not be able to support these systems during the Technical Test, we're hard at work on a fix which we hope to have in time for your next opportunity to play.

We apologize for the convenience, but can't wait to see you in the Hyper Scape soon!

almost 4 years ago - Ubi-Spud - Direct link

Originally Posted by GabeN165
So apparently something worked for others:

Either: run the uplay as administrator
Or: find the hyperspace.exe where you installed and run that from that folder as administrator (and not from the desktop, nor from uplay)

Hey guys, could you give this a go? I'd recommend running both Uplay and the game as admin. This will show you how. Please let us know if the issue persists after this!

almost 4 years ago - Ubi-Viral - Direct link

Originally Posted by eloluap
Oh, I think I fixed this Error with installing the Visual C++ Redistributable for Visual Studio 2013 manually.
It doesnt stop loading right there and will show the steps 2/3 and 3/3.

Just to let you know.

Oh awesome stuff!

Are you able to play the game now?

almost 4 years ago - UbiExcellent - Direct link

Thank you for keeping us updated on the issue, eloluap. I'm very sorry that none of the troubleshooting steps provided thus far have resolved this error for you, but I do hope our teams are able to find a solution in time for the next opportunity to play!

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