[2020] Smooth frames, but freezing

Hey you two! Welcome to the forums! Sorry for the difficulties during your matches in Hyper Scape. Are you both using Windows 7 and do you see the same issues if you are set to Full-Screen mode?

Hey there, everyone!

Please know that we are aware of issues affecting players with Intel GPUs on Windows 7. Unfortunately, due to incompatibilities between the two, Hyper Scape will not run on these systems. We apologize for the inconvenience. I do see that some have been able to run the game in borderless mode, therefore if you are able to, please try it! Otherwise, please refer back to our minimum requirements here!

Originally Posted by Pishoved
Update:

I just upgraded to windows 10, and the issue is now fixed for me.

Awesome to hear that you managed to get this working!

Hey everyone! I do apologize for the inconvenience and frustration that this issue has caused you. I completely understand how annoying it must be to want to test the game and not be able to due to ping spikes, lag, stutters, etc. With that being said, please first ensure that your system meets all the minimum requirements for Hyper Scape. Then, try going through these steps to see if they improve your FPS and lessen the stutters you're experiencing. Also, feel free to try out spyvspyaeon's suggestion!

If you're experiencing ping spikes and latency issues frequently, please complete our connectivity troubleshooting guide in full -- including port forwarding. This will optimize the connection between our online services and yours, which will ultimately help rid of any connection icons you may be seeing in-game. Please do not hesitate to upload your system files in a case to our support team for more specialized technical assistance!

Hey Seathasky and ShadowOnTh3Sun. I do apologize for the inconvenience and frustration that these problems have caused you. If these steps did not help to resolve the problem for you, please try performing a clean boot. This will check to see if there are any potential programs or applications that could be interfering with the game!