[2020] [Performance]Stuck on "Entering the lobby"

Did you happen to alt-tab at all during the loading screen?

Thanks for getting back to us, UnfunnySkinsuit.

Can you confirm if this issue has occurred since?

Thanks for letting us know, SquatDoctor.

I will forward this on to the team.

Thanks for the updates on this, folks.

Apologies for any inconvenience caused.

Hello everyone,

Thank you for your patience as we continue to investigate reports of this issue.

The dev team have asked that we check that affected players such as yourselves are playing Hyper Scape on compatible systems that meet the minimum requirements, and that our basic PC troubleshooting has been completed. As such, if you have not already done so, please check that your system meets the minimum requirements, and ensure that every step in the linked guide have been performed.

If your system meets the minimum requirements and you've performed all of our basic troubleshooting, and yet the issues continue, please open a support case or start a Live Chat and provide us with the following information:

- When precisely did the crashes occur? At the start of the match when the countdown is finished and when the pods are being launched? Mid countdown? When entering the lobby with other players?

- Is it a crash to desktop? Is Uplay crashing too?

- A screenshot of any error message(s) you're receiving

- PC specs (better yet, submit your MSINFO and DXDIAG files to us)

- If you tried to verify your game files (this step is part of the PC troubleshooting above) please also provide the name you gave your PC at set-up

I ask that you provide these details privately as we may need to delve deeper into your system, and this also enables us to provide detailed one-to-one support. Once your case has been created, please leave your reference number here in the thread so we can take a look! Thank you