[2020] Latency for Oceanic Matchmaking

Thanks for getting in contact and providing this feedback, if possible could you confirm roughly what time this occurs (your local lime) and also if this occurs most games you play or whether this is a sporadic occurrence.?

Hey there guys!

Thank you for reporting this issue with the Datacenters to us, we are aware of this occurring and it's currently being investigated. Thanks for taking the time to try so much troubleshooting, s3thar.

To help us look into this, please provide us with the information below:
- Does this happen in both Solo & Squads mode? If you are playing in Squads, is the Squad leader from the same region as you are?
- After changing your Datacenter Manually, have you set the File/Folder to Read-Only? Please do so if you have not already.
- Were there any outages reported by your ISP at the time you were playing?

If you can provide us with that information it will help the Hyper Scape team to look into this. Thank you!

Originally Posted by TTVrainbowqtv
I can confirm this is my experience also, scenario:

- Solo mode, any time of the day
- Tried multiple ISPs (I have multiple connections coming into the premise)
- Have ini file has been manually modified, test with and without read only permissions
- Two separate routers of different model
- Windows 10

Everyone I know from Oceania has reported the same issue, and it still currently stands.

Windows task manager shows all connections are >200ms, and the in game latency warning is always up.

Hey TTVrainbowqtv,

Thanks for reaching out and welcome to forums!

We appreciate the information you've provided regarding the issue and I have forwarded this to our game team for further review.

Our apologies about the inconvenience in the meantime and should you have any questions, let us know!

Originally Posted by TTV_Raizen_OW
ppl from Oceanic and and South America are unable to play with decent latency since beta, this problem already was reported in dozens of threads, but all you guys say is "we gonna tell it to dev team", this is being talked since almost one month ago, so many times, but looks like you guys are not even trying to fix. Come on! So many players are being placed in high lattency servers, and you guys do nothing but promise!

I have sure, if players from NA were being placed in high lattency servers, you would prioritize the resolution very quickly... but how the problem is only with Oceanic and SA players, well, you dont care right?

Ubisoft, this is a inadmissible disrespect for the players!

Hey TTV_Raizen_OW,

Thanks for reaching out.

I am fully aware of the issues surrounding other servers and all the contacts gathered have been passed along to our game team accordingly.

There has been on-going investigation regarding the matter and our team has been actively working on a number of issues, therefore I am sorry if this has been taking longer than expected.

Thank you for your patience in the meantime and should you have any questions, let us know!