Hyper Scape Dev Tracker

@mcmaster845 Hey!
You can try following the steps in this article first:

If your issues persist, feel free to directly contact our support:

Thanks!

Ubisoft Support (@UbisoftSupport) | Twitter

Troubleshooting technical issues on PC

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04 Jul 10:19 Ubi-Spud on Support Forums - Thread - Direct

Hey there!

Does your system meet the requirements? If your drivers are up to date and you're not getting a specific error, please try running through this FAQ to gain access.

04 Jul 10:18 HyperScapeGame on Twitter

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04 Jul 10:17 HyperScapeGame on Twitter

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04 Jul 10:16 HyperScapeGame on Twitter

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04 Jul 10:14 HyperScapeGame on Twitter

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04 Jul 10:12 Ubi-Spud on Support Forums - Thread - Direct

Hey there, thanks for the report!

Could you try running the game, Uplay and BattlEye with admin privileges? There's a lot of system files being blocked there, so this may simply be a permissions issue.

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04 Jul 10:11 HyperScapeGame on Twitter

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04 Jul 10:05 Ubi-Spud on Support Forums - Thread - Direct

Hey Robgoblin1, thanks for your report!

Very odd. It would be interesting to get a video of what was heard - if you know someone you could party up with, or if another player sees this thread and would like to help, we could then forward the video to the devs for review.

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04 Jul 10:01 HyperScapeGame on Twitter

04 Jul 10:00 HyperScapeGame on Twitter

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04 Jul 09:59 HyperScapeGame on Twitter

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04 Jul 09:57 HyperScapeGame on Twitter

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04 Jul 09:56 HyperScapeGame on Twitter

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04 Jul 09:54 HyperScapeGame on Twitter

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04 Jul 09:41 HyperScapeGame on Twitter

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04 Jul 09:40 HyperScapeGame on Twitter

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04 Jul 07:48 /u/Ubi-AJ on Reddit - Thread - Direct

Originally posted by DarkShinigami99

I have this bug too.

Hey!

Could you provide any footage of this behaviour in action?

Thanks a million :)

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04 Jul 07:22 /u/Ubi-AJ on Reddit - Thread - Direct

Hey again guys.

Some of you have provided extra info below and that's great. I've been asked if you could provide the following information to help with troubleshooting:

When precisely did the crashes occur? At the start of the match when the countdown is finished and when the pods are being launched? Mid countdown? When entering the lobby with other players?
Is it a crash to desktop? Is Uplay crashing too?
Is it possible to get a screenshot of the "generic crash message"? (please send me an imgur link or something I can easily share)
PC specs
Thanks a million
AJ

04 Jul

@mcmaster845 Hey!
You can try following the steps in this article first:

If your issues persist, feel free to directly contact our support:

Thanks!

Ubisoft Support (@UbisoftSupport) | Twitter

Troubleshooting technical issues on PC

@OaxyRa Hey!
The game will be coming to consoles at a later date. Feel free to keep an eye on our official channels for all upcoming news!

My game does not launch

Get ready for Dark Haze, a limited-time solo game mode! Dark Haze launches TODAY at 5AM PT / 8AM ET / 2PM CEST

Don't blink or you'll miss it!

Dark Haze ends July 5 at 11:59PM PT / 2:59AM ET / 7:59AM CEST

@ItsCroakTV Hey! Can you please send anyone affected to our support? Thank you!

Ubisoft Support (@UbisoftSupport) | Twitter

@mkai_mr Hey! To activate the game on your account, please click on the Hyper Scape news banner in the Uplay Launcher. If the issue persists please let us know or directly contact our support: Thanks!

Ubisoft Support (@UbisoftSupport) | Twitter

@HamishhOCE Hey!
Because of data center locations for this Technical Test, it’s restricted to selected countries to make sure participants have the best possible experience. For more information on eligible countries feel free to follow this link:

Getting access to the Hyper Scape Technical Test

No lan cables connected: error code Saffron-205

@mkai_mr Perfect, glad to hear it! Good luck in Neo-Arcadia!

"Mic" outputting noise when no headset attached

Sorry, shared the wrong support link, please follow this link to our Twitter support:

Ubisoft Support (@UbisoftSupport) | Twitter

Sorry, shared the wrong link there. You can also find our support right here on Twitter:

Ubisoft Support (@UbisoftSupport) | Twitter

@NEDECED Hey!
To activate the game, please open your Uplay Launcher and click on the Hyper Scape news banner. Should you still not be able to access the game, feel free to let us know or contact our support directly:

Thanks!

Ubisoft Support (@UbisoftSupport) | Twitter

@ItsCroakTV Hey!
Can you please send anyone affected to our support?
Thank you!

Ubisoft Support

@mkai_mr Hey!
To activate the game on your account, please click on the Hyper Scape news banner in the Uplay Launcher. If the issue persists please let us know or directly contact our support:

Thanks!

Ubisoft Support

@staywokeandrew Hey Andrew!
Hyper Scape will be coming to consoles at a later date. Feel free to keep an eye on our official channels for all upcoming news!

@K_y_l_e Hey!
The game will be coming to consoles at a later date, feel free to follow our official channels for all upcoming news!

@quaviso Hey!
Because of data center locations for this Technical Test, it’s restricted to selected countries to make sure participants have the best possible experience. For more information about eligible countries follow this link:

Getting access to the Hyper Scape Technical Test

"Hold Aim" bug?

game crashes every time am starting a match

When do they post?