Hello Travelers,

Over the last few development cycles, we’ve been working on merging both our single-player and multiplayer builds of Last Epoch into a single game on Steam. Starting with 0.9, creating an account with an e-mail and password will no longer be necessary, as the client will be able to log-in using your Steam information. Beginning with the 0.9 Beta Patch, Last Epoch will only be available through Steam, and we will discontinue support of the standalone client. This means we will also have to update everyone’s account to work within the new system.

Moving Last Epoch entirely onto Steam gives us (and you, our community) several advantages. Migrating allows us to fully take advantage of Steam’s robust tools and platform without having to duplicate all of our work onto a standalone version of the game. This makes it easier for us to add various features and ensures they work the same for all players. Rolling out client updates is faster on Steam, both for us to prepare and for you to download. We already offered cloud backup of offline saves via Steam Cloud but did not have an equivalent for the standalone version of the game. Since both version of the game use the same save file location, previous game data will carry over to the updated client. Finally, using Steam’s system in 0.9 for login means we no longer have to worry about collecting and storing passwords, which is more secure for everyone.

Getting Set up

If you’ve already linked your Last Epoch account to Steam, activated a key on steam, or purchased through Steam directly - you’re already set and don’t need to take any sort of action.

If you’ve only ever used the standalone client, we’ve made it easy to get everything set up through Steam. Just quickly follow these quick 3 steps, and you’ll be ready come March 9th for Patch 0.9 - Convergence!

1. Make sure you’re logged into Steam, and have the Steam client open
2. Visit: https://lastepoch.com/player/account/overview and log in using your Last Epoch credentials
3. Select “Redeem game in Steam”

Last Epoch should now show up in your Steam Library: ready to download, update, and play on March 9th!

If you encounter any sort of issues getting your Last Epoch account to redeem in Steam, please reach out to our support team, who will be ready to offer support for getting you all set up here: https://support.lastepoch.com/hc/en-us/requests/new?ticket_form_id=1260807240890.

Offline Mode

As we’re talking about changes to the client here, we also want to quickly mention our plans for the future of the Last Epoch’s offline mode. With Beta Patch 0.9, Offline mode will continue to work as it currently does, where it has some online services such as friends list support, and chat. However, as we move towards 1.0, we’re planning to make offline truly offline. This will mean offline mode will not require an internet connection at any point (beyond initially downloading the game). This also means offline mode will not support connected functionality but will offer a genuinely offline experience to players who want it. You will only be asked to connect to our servers when you select to play multiplayer and play on our servers.

Keep an eye out later today for our next Pre-Patch Hype Week Blog Post as we continue to dive into some of the great things coming in Patch 0.9 - Convergence on March 9th, and we’ll see you there!

The Last Epoch client, which will still be available through Steam, will be able to use your Steam login and will not require a separate account set-up. Downloading a standalone client will no longer be available.

I know it’s technically publicly available but I removed your steam ID just in case. Staff can still see the value if needed.

If you’d like support getting this handled. Please reach out directly via our support site and we can get your sorted out in a private and secure environment.

https://support.lastepoch.com/hc/en-us/requests/new

Yes, it does work. I’ve seen some people have this issue and it is generally resolved after a Steam restart. If you have opened a ticket through our support site, someone will get back to you to help.

That sounds a little different that the one above you. If you aren’t getting a successful link from the website, you might want to log into steam first through your web browser in another tab first before going through the linking process.

It’s not really a redemption process, it doesn’t give you a key but links your Epoch and Steam accounts.

Oh, sorry I thought you said they didn’t reply. It’s best to coordinate troubleshooting with support directly. I’m not really as familiar with the issues people have had with this. It’s generally a very smooth process but it can have hiccups.

Yes, either of those work

Offline saves are in the same location for both. I’ve seen people have issues with steam sync if they play on another computer first so you can back them up if you are concerned.

Ok, first off, I’m sorry we didn’t properly communicate to you that this change was happening when it did. We sent out notifications on all of our usual communication channels. I understand that you didn’t have access to those channels. I don’t know how we could have told you about it.

I can’t make any promises because I don’t know what the exact rules are or why they were put in place. I recommend replying to the support email directly instead of posting on the forums. The people who can help might not check here regularly. The ideal outcome for you is getting the refund but this thread doesn’t support that goal. I think you’ve received some really good advice here about how to approach a follow up email.

I do take pretty big issue with the suggestion that we don’t care about our players. I take great pride in how we do care about our players. We spent months trying to find a solution to make it possible to keep the stand alone launcher. We came to the conclusion that our options were, remove it then, remove it after (way more costly) or accept that it was going to take us down one day and have a ticking time bomb just sitting there bleeding us dry.

I really hope you get it sorted out.

Do you think that was an intentional decision that someone made when reading the reply to manually send you the survey and ignore the follow up?

(Serious question because I don’t but you might)

Regardless, if you haven’t given up hope yet, the best way to achieve your goal is to contact support.

I haven’t seen the emails or the support request so I’m purely going off of this thread.

Here’s what I think happened:

• The timing is coincidental.
• They answered your first email.
• They closed the issue because they didn’t expect a reply.
• You replied.
• The system automatically sent out the survey reply at the same time.
• The reply didn’t get seen because of the timing.

Here’s my advice with my “player hat” on:

• Send a support ticket with all the details.
• Ask them to reconsider.
• Tell them about the extenuating circumstances.
• Ask them to check if your account has logged in since that announcement went out (if you didn’t migrate to steam, you haven’t).

If you don’t want to do that, then I’m sorry, I can’t help.

We can tell if an account has been migrated to steam or not yet. If it hasn’t been migrated to steam then we know they haven’t logged in since the steam switch went 100%.

So I know that we can kinda tell one way for this one cutoff that just so happens to line up with their event.

I’m not sure if they can check the actual log in dates but you can use another thing and logic to get enough info in this specific situation at least.

Last Epoch is currently down due to a Steam service outage. Services should resume as soon as Steam is back up and running. Apologies for the inconvenience.

Update 6:25 PM CT: We’ve received a number of reports of players successfully able to log in again. The issue appears to be resolved at this time. Have a great Holiday Travelers!

Please try force closing steam (through task manager if on windows) then start steam back up. Sometimes steam stops responding to Auth requests (we’re investigating why).