Lineage II Dev Tracker

15 hours ago, Op1ate said:

• List all possible emails that you would have used on the NC Account.

What do you mean by all possible emails? All in-game accounts / logins used @ NC Launcher ?

I'm asking for more precise details what is exactly needed from my side since 4 days and I'm getting following replies all the time:

The information that you are providing still doesn't match with our records. Unfortunately, we can only verify the account using the questions that we provided.

 

Greetings!

In order for our Customer Support to identify you as the owner of an account, they need you to provide them with the email associated with the said account. Without further insight into your particular case, I would say that is the informat...

Greetings queencamila,

You may find this help article useful:

https://support.lineage2.com/hc/en-us/articles/205041615-Changing-Character-PIN

Hello Nenko,

If you believe that a player is violating the terms of service, please submit a ticket to the Customer Support team with as much evidence as possible and they will take the necessary action. You can submit a ticket to Customer Support here: https://support.lineage2.com/

Regards,

Amraith

The Lineage II team would like to wish you all the very best during this holiday season!

As we bid a fond farewell to 2018 and prepare to welcome in the new year, the team will be taking this time off to spend with friends and family. However, our Customer Support team will still be available and handling tickets as they come in, and we’ll be here for any unforeseen issues that may arise.

Weekly maintenance will continue through the holidays on Wednesday, December 26 and January 2 for approximately 1 hour.

December 26 – 5:00 a.m. PST / 14:00 CET to 6:00 a.m. PST / 15:00 CET

• Standard database maintenance and application restarts will be performed.

January 2 – 5:00 a.m. PST / 14:00 CET to 6:00 a.m. PST / 15:00 CET

• Standard database maintenance and application restarts will b...

The Lineage II team would like to wish you all the very best during this holiday season!

As we bid a fond farewell to 2018 and prepare to welcome in the new year, the team will be taking this time off to spend with friends and family. However, our Customer Support team will still be available and handling tickets as they come in, and we’ll be here for any unforeseen issues that may arise.

Weekly maintenance will continue through the holidays on Wednesday, December 26 and January 2 for approximately 1 hour.

December 26 – 5:00 a.m. PST / 14:00 CET to 6:00 a.m. PST / 15:00 CET

• Standard database maintenance and application restarts will be performed.

January 2 – 5:00 a.m. PST / 14:00 CET to 6:00 a.m. PST / 15:00 CET

• Standard database maintenance and application restarts will b...

Greetings!

You will find all information on requirements and eligibility in our official contest rules. Please read them carefully.

Thank you!

Snap a holiday selfie of your character in game and enter in our Holiday Selfies in Aden Contest!

Link: https://www.lineage2.com/news/holiday-selfies-in-aden-contest

Snap a holiday selfie of your character in game and enter in our Holiday Selfies in Aden Contest!

Link: https://www.lineage2.com/news/holiday-selfies-in-aden-contest

Issues 1 and 2 are localization issues, while the 3rd one is intended as rewards can only be claimed from level 40-46 for that quest.

On 12/13/2018 at 1:25 AM, Tio said:

Hi, I have a character who had the name "Tio" but now he is "Tio22" why? I wanna change this name again to "Tio" or another one.

thanks

Not a bug. The Freya server (World 22) merged into Naia (World 16) in late June. Your name has the Freya server number in it since someone else on Naia had the name Tio. Submit a support ticket.

Greetings!

Just a little reminder of our forums' Code of Conduct. Please keep your posts civil, always debating the topic at hand and not each other.

Thank you!

Thanks, ogre. It's not you. Something broke even though we didn't make any changes. The web team is looking into it.

On 12/16/2018 at 7:06 PM, Almost said:

@Juji so, now ppl cant restore weapons anymore in any case?

It is a case-by-case basis for the Live L2 Servers on restorations, but for Classic there is no policy to restore any weapons or equipment that had failed enchants. There were only a few cases where this accidentally happened for Classic as I mentioned above. Any restoration requests for failed enchants on the Classic server will be denied.

16 hours ago, Romanos said:

 

I do not know if it's true, but I learned that if you break your weapon you can send a weapon restoration request to ncsoft support, each character can make this request once, I believe that's how many have managed their weapon +++

We do not offer restorations for breaking your weapon on the Classic Server. There were only a few cases that may have gotten through by accident, but we do not hav...

Greetings!

If you would like to help us fight bots, hackers and spammers, please report any suspicious activities directly to our Customer Support. As anyone is presumed innocent until proven guilty, our forums are no place to post names. Please feel free to submit your videos and screenshots to our Customer Support, though, as they have the means to further investigate into the issue.

Thank you!