Magic The Gathering: Arena Dev Tracker

Originally posted by DevilSauron

Hi, I’ve installed the game only a few days ago and since then, I have been able to connect only about half of the times I try it. I get Network errors often and usually have to wait for +- an hour before trying again. Is this a normal experience at this time, or does it point to other problems at my end (my internet connection is totally fine)?

Originally posted by liquidben

With server-side writes to the database off, how are draft picks tracked? Is that only done client-side and then the remaining cards are communicated to the next participant's client? If a client loses network connectivity in the middle of a draft, does a server-side operation handle the autopicking, or does it potentially restart the draft round for the other players?

Originally posted by alegal98

Does it also happen in ranked or just in play queue?

Originally posted by ProbablyWanze

Or it could mean you spent $100 to buy gems and just never got the gems. Which we consider just about the worst thing that could happen.

yeah, as soon as players losing money is involved and accounts get auto-banned from the internet service provider, if payments are reversed, its a nightmare, not to compare with a few late rewards and a bit of downtime of draft.

I ended up with a raw JSON dump of 32,960 transactions that failed, and I had to go through them all to determine what the player was trying to do, what actually happened, and what we needed to do to make it right. We got it all sorted out within (I think) 24 hours, but that was very un-fun.

this number reminded me of a completely unrelated anecdote of my life that i like to tell every once in a while. Well, at least it also has to do with lots of money.

15 or so years ago i was working on a sailing ship, that sailed gene...

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Originally posted by ProbablyWanze

u/WotC_Jay: Which patch, bug, exploit or other issue had you sweating the most since you have been in your current position?

Originally posted by LemonFennec

u/WotC_Jay what advantage is there to the current system of in-game inbox messaging promotional rewards, versus the previous system of promo code input via the store page or WotC website?

Originally posted by Hjemmelsen

Sad for those of us who didn't get any at all, but nice of you to admit this is on you.

Originally posted by MrPopoGod

I'm actually quite curious if you ever pinned down why you were having database performance issues on writes. Was it lock contention, a bad index that was being thrashed by these writes, or something else?

Originally posted by Legal_TrowAway_6789

Thank you for the additional information and clarity. We really do appreciate it.

However, not to be too critical, I have a question. The just of the issue seems to be that an update to the database of some sort caused performance issues, and since premier draft is (was) database heavy it suffered great degradation.

This is understandable as issues do slip through QA and mass load testing is never quite as accurate as the real deal. However why was the attempt to fix a P0 issue, in which the root cause analysis points to database performance, a complete rewrite of the drafting system, instead of a rollback of the database degradation update and an investigation into that? This article alone expressed the importance of taking time and doing QA on new features/updates, but yet it seems these changes were pretty major and rushed out in a panic as opposed to taking their proper time through the QA process. Was it not possible to revert the previous changes? And is there...

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Originally posted by Holy_Beergut

u/Wotc_Joey I'm curious as to what we would receive for the remaining anniversary presents, would you be willing to share it here to satisfy my curiousity?

Maybe put it in spoiler tags like so, so at least redditors that don't want to be spoiled can avoid looking.

Originally posted by advanced_funposter

Will the infinite gold bug that comes up every so often during rotation day be fixed once and for all some time? It makes for a bad player experience to go against a bunch of people conceding after turn 1 when you try and finish your quests on that day, and they get 10s of thousands of free gold.

Originally posted by mtg_is_a_drug

Immagine starting a server maintenance at 8 pm european time

Originally posted by thetrooper007

Are we allowed to use the hordes of draft tokens we were sent in error, or is there a risk of that being considered bug abuse?

Originally posted by ProbablyWanze

thanks. i have 3 accounts and during last week noticed that they get the same mail sometimes hours apart. obviously, it wasnt working as intended but it got me to wonder how long it usually takes, if the system is running as intended, to send one mail to all accounts?

Originally posted by ProbablyWanze

question for u/wotc_Jay: Had the issue of the draft tokens being sent multiple times on multiple days something to do with the performance issues of the premier drafts?

Thanks for hte article btw, these are always appreciated.

Originally posted by dwindleelflock

Those articles/updates are very much appreciated. Even something as small as letting us know about the issue and that you are working towards a fix is what makes a difference, in my opinion. Describing what went wrong and your process is very interesting too.

As an aside I want to ask about a specific server issue that some of us in Europe faced. I personally have been getting "network error - unable to get collection" and "waiting for the server" ever since a couple of weeks before WOE release. When I messaged support and going through the usual troubleshooting the only solution that worked was using a USA based VPN. This issue was, for the most part, present until the 18th of this month (when it was completely fixed) so I was not really able to play for this timeframe. What I want to ask is: was this a known issue and is it related to the issue described...

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Originally posted by JMooooooooo

The original message about Anniversary Week rewards implied that you had to log in on specific days to be eligible for that day rewards. I would guess a lot of anxiety around those issues still not getting fixed comes from players worries that once issues get fixed, it will turn out they didn't do whatever was now required for Anniversary Week rewards, and clearing up how that eligibility will be handled would go long way in calming players down.

Originally posted by tom277

Thanks for the interesting article! Has there been any consideration for giving out rewards through codes like we used to get if the inbox system does not come back online?