Aug 31, 19:34 UTC
Resolved - This incident has been resolved.
Aug 31, 15:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 31, 15:14 UTC
Investigating - We are currently experiencing an issue with Magic: The Gathering Arena and are investigating. We will update you when we have more information.
We experienced a major issue in the (PST) middle of the night. We've been working to understand and solve it for the last several hours. We're working to get things back up and running now.
Edit: We believe that we have the issue addressed and the game should be functioning normally. We will continue to monitor.
Purely accidental, but I do love dr horrible
It's a brand new week
I've got no remorse
Need my XP rising
But I know the course
Gonna shock the world
Gonna show Bad Horse
It's a brand new week
I know it's been a rocky week, but very seriously - thank you to everyone who has been out here reporting these issues and helping us track them down. This update was substantial, and I wish that more of its direct benefits were player-facing, but instead, you're all feeling the waves without getting to ride in the boat. That really sucks, and we are working on it. Hopefully, you should be seeing a LOT more of these boxes X'd off with fixes in the coming week (knock on wood).
Aug 28, 01:37 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 17:50 UTC
Update - We're seeing some issues with players getting into matches properly and extending maintenance to investigate and fully solve this.
Aug 27, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 20:21 UTC
Scheduled - @MTG_Arena maintenance will occur to deploy the 2021.8.11 game update and hotfix several issues.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime, but restart required.
📝 Patch notes soon after.
We did update the possible code rewards, it looks like the updates to the website may not have happened yet. We'll look into it.
I was playing that last night too!
You were done dirty; sorry about that. We'll be fixing the bug soon, and also doing a grant to fix up all affected players.
u/WotC_Jay, have you been looking into the issue where the matchmaker is apparently matching brawl decks inappropriately, and also leading to very high frequencies of direct rematches in all formats? See this thread: https://www.reddit.com/r/MagicArena/comments/pbwtaf/brawl\_matchmaking\_seems\_to\_be\_gone\_entirely/
Yes, we're aware and looking into this.
u/WotC_Jay any news about daily win rewards not resetting?
They do reset every 24h, there's just a bug now making that happen at a different time for each user. We should have a fix out soon.
Yes, 2021.8.0.950. Actually I can play with any account but mine. Still stuck with the same error. Someone with the same problem sent me his error log and it said "migration unsuccessful". So I'm guessing that for some reason, some accounts got "rejected" from the update.
As for me, I wasn't aware of this update and I thought my device had a bug, so I logged out and requested a new password during the maintenance. I don't know if it's of any help, but maybe it created a bug in the command line or something (I'm not much into computer as you would guess)
We believe we've fixed all known "migration unsuccessful" issues (but there may still be some unknown ones). Could you PM me your account name and number (name#1234)?
u/WotC_Jay any info on the black screen issue linked to device time zone ? (issue doesn't seem to be officialy aknowledged and the support on twitter just say to everyone to just go open a ticket ) https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/42994716-black-screen-after-today-s-update
We're actively looking into this, but unfortunately haven't been able to repro it, so we don't have much info to give. The best way to help would be attaching logs on those bug reports.
Hello u/WotC_Jay , I can't see a single word from WotC about people still stuck with accounts not working at all, including me as you can guess. Many people still get stuck with a "system message" error which seems to come from an unsuccessful migration of their account. Myself and other players would like to be reassured that WotC is working on this issue. Thank you.
We're definitely looking into these issues, but we're having trouble reproing and therefore don't have much information to give. Are you sure that you've updated to the latest client (2021.8.0.XXX in the bottom-left on the initial loading screen)?
u/WotC_Jay FYI, since most recent update uncommon individual card rewards for 5, 7, 9, 11, 13, and 15 wins have been absent on my account. As a predominantly free to play player I try to reach 15 wins daily for a chance at upgrades. Since I have all standard uncommons, this usually amounts to 1.8% total vault value. But I occasionally get rare and mythic upgrades. Feel like this is a crucial reward for FTP players. I sincerely hope this can be looked into and fixed as soon as possible.
Thanks, this is not intended and we'll get it fixed soon.
Question for WotC_Jay if you are still around, me and a few others have an issue with the Free Draft Token not being awarded when buying the Mastery Pass after the backend update (see here)
Any news on this issue?
This is a bug, and we're working on getting a fix out quickly. Once we have that out we will make sure that anyone who ran into this problem gets the proper rewards.
Hey! This actually affected me as well (finished a game after the event ended). I've written up a bug and we're looking into it. In the meantime, please contact customer support for your rewards.
It would be really nice to know if ICRs being replaced by gold since the last patch is going to fixed or is an intended change. @WotC_Jay
Not sure exactly what you're referring to here (ICRs replaced where?), but I can't think of any place where made an intended change like this
How do they manage to patch the Brainstorm ban but not the Exalted Deeds ban?
Because we discovered the Brainstorm bug internally shortly after the build went live, and didn't learn about the Book bug until player reports several hours later. Book will be fixed soon.
Where are patch notes. How do we know what's been fixed. Nothing tracked on statuspage either
devtrackers.gg
