Original Post — Direct link

Hey everyone. You probably get this a lot but my game is crashin when i try to boot it up.

So i start the game through ubisoft connect. I see the Yellow screen with Ela on it, then it disappears. After a few seconds i see a transparent box, as if the gamewindow would boot up. it disappears after miliseconds so i wasnt able to take a screenshot of it. Anyways, after that nothing happens and i can restart the game. I also got that error message which didnt tell me anything.

Im using windows 10 and a ryzen 4700S.

I have done basically everything i found on the internet about this. I did everything thats in your troubleshooting guide. I reinstalled my GPU Drivers (rtx 3060 btw), checked windows for updates, reinstalled the game, verified game files etc. I used the nvidia controle panel to dedicate my gpu to the game. I changed it from fullscreen to windowed and changed the video settings to the lowest possible through geforce experience.

Im done really. I really want to play this game, it looks amazing. I will add the dxdiag and msinfo in another comment on this thread since i somehow cant put it into this one.

over 2 years ago - Ubi-Mushy - Direct link

@rai_ichikawa Hey there, sorry to hear you've run into this issue launching the game!

I took a look at your support case, and unfortunately it looks like your MSInfo is incomplete. Could you export it once more, then upload that to your existing case?