[2022] Error code HOTEL-00001000 not able to play

Hey @vyro186hun ,

Thanks for reaching out to us with this!

Are you Online in the original Xbox and Ubisoft accounts you tried?

By this I mean showing as Online (not Away, or Invisible).

Hey there @vyro186hun , thanks for confirming that for us.

As far as I can see, this isn't an issue that has been otherwise reported. Thanks for having listed the troubleshooting steps you've already tried. I agree that this doesn't seem like a connection issue, so I'd like to recommend you check our troubleshooting guide. In particular, make sure you've disconnected the console from the internet for a few minutes to reset its connection to all servers, you've fully power-cycled it, and you've checked for any and all updates to the system and software.

If the issue persists thereafter, I'd recommend getting in touch with our support teams, as the issue could be to do with your account - they'd need to take a closer look at the account to diagnose the issue, something which we can't do from here. Any of the three links below will work! Please include your Ubisoft Connect username or email address with your message, so the agent responding can find your account more quickly.

Support portal
Twitter DM
Facebook PM

Let me know if you have any trouble getting in touch, or with the troubleshooting steps I've suggested.