Original Post — Direct link

When I try and connect my Ubisoft account it says my Xbox account is already connected to another account. what do I do?

about 2 years ago - Ubi-Gizmo - Direct link

Hey there @fungalburrito, thank you for taking the time to get in touch and welcome to the forums! I am sorry to hear that you have been experiencing issues with linking your Xbox account, we will gladly look into this further. I just want to check first, are you still experiencing issues with this? You should be able to view your Ubisoft account details and what platforms your account is linked to once you login here.

If you have checked this but you are still experiencing problems, could you please reach out and create a case through the Ubisoft Support website? Here, one of our specialists will be able to take a closer look into where your Xbox account is linked.

If you have any further questions please let me know and I will do my best to respond to them. 🙂

over 1 year ago - Ubi-Ciel - Direct link

Hey there @fungalburrito,

I understand you cannot link your Ubisoft account to your Xbox profile as it is already linked to another account. So can locate the account in question, I recommend contacting my colleagues over at the Ubisoft Support. Here are the links you can use to contact them privately on whichever platform you prefer:

- Ubisoft Support website: https://support.ubisoft.com/Cases/new
- Twitter: https://twitter.com/UbisoftSupport
- Facebook: https://www.facebook.com/UbisoftSupport/