[2022] Game Not Available/Greyed Out In Ubisoft Connect, After Resubscribing To Game Pass

Original Post — Direct link

I've encountered the problem of R6E being greyed out after re-subscribing to Game Pass. The pinned thread on this forum says to contact Ubisoft Email/Live Chat at https://www.ubisoft.com/help/contact but that page doesn't actually provide anyway to get in contact. It says "We're happy to help. Please sign in to your Ubisoft account to contact support or open a support case." I've signed in, and also tried it on different browsers, but there is no contact form or email address to write to. How do I get in contact?

over 2 years ago - Ubi-Gizmo - Direct link

Hello @noskcajleinad, thank you for taking the time to get in touch. I am sorry to hear that you have experienced problems playing Rainbow Six Extraction after resubscribing to Xbox Game Pass on PC. I understand that you experienced problems creating a case, therefore I have gone ahead and created a support ticket on your behalf. Could you please check your email inbox for the update I have shared? In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out!

over 2 years ago - Ubi-Viral - Direct link

@noskcajleinad Are you still requiring any support or is this issue now resolved for you?

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