Hey @jason-china , @Hurdulus , and @NH_Flamires - thanks for your posts about this. I'm sorry to hear you're getting Ubisoft Connect asking you for a key when launching Extraction. I'll be happy to help you get this resolved.

When launching a game through Epic, it is meant to authenticate the game to Ubisoft Connect automatically, so it's unfortunate to hear that this isn't happening. The steps below should solve the issue.

• Please run Epic and Ubisoft Connect using admin rights.
• Please also see our connectivity troubleshooting. In particular, from that article, please remember to reset your network hardware, switch to a wired connection (if possible, and if you aren't already), and check for software conflicts that might be causing interference, such as firewalls. 

If the issue persists after those steps, please get in touch with our support teams directly, as they'll be able to take a closer look at your account than what we're able to do here on the forum. Any of the links below will be fine. Please put your Ubisoft Connect username or email address in your message, so the agent responding can find your account.

https://ubi.li/support
https://ubi.li/twitter
https://ubi.li/facebook

Let me know if you've any questions about the above steps!