Original Post — Direct link

If I complete either Specialised Reveal or Grand Reveal for the Lurker Busting study my operator and study progress doesn't get saved.

During a mission in Alaska, if I revel a stealthed enemy during the game I get a pop-up telling me that I've made progress in the Study. At the end of the mission, when counting XP I get the initial score score screen which tells me how much XP I've earned, but when it tries to add this to my operator it says my current operator level is 0, regardless of what my actual operator level is. When I click the exit to menu button the game hangs for about a minute and eventually I get a pop-up about progress cannot be saved at this time and will be added later. It isn't added later.

I don't get this issue if I don't complete any part of the study. I haven't tried completing any other studies.

The problem started after I was disconnected mid-game whilst completing the study. I think there was a server reset because it happened at exactly 2300 GMT and neither I nor my friends wee able to reconnect afterwards.

about 2 years ago - UbiSushiVamp - Direct link

Hello, @MildDiscomfort! I am sorry to hear that your study progress is not being saved. Are you able to share some images or a video showing after you complete a study your operator stays at 0 and the study progress is not being recorded?

Also, does this improve after verifying your game files and running Ubisoft Connect as administrator?

about 2 years ago - Ubi-Gizmo - Direct link

Hey there @milddiscomfort, thanks for taking the time to get back in touch and share this further information. Yes please, as kindly mentioned by my colleague, it would be great if you could share a video displaying that your operator stays at 0 and that the study progress does not get recorded. This will greatly assist with our investigations.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.