Original Post — Direct link

启动游戏之后主页面黑屏

almost 3 years ago - Ubi-SpaceCats - Direct link

@yueyingofficial Hello there, and thank you for reaching out to us on the Ubisoft Forums. Per our Forum Rules, we can only assist here in English. We invite you to kindly translate your message into English moving forward, or to open a case on our Support Website with your regional support. I apologize for the inconvenience!
 
It looks like you're experiencing a black screen upon launch. In order to attempt to remedy this, can you please first go through our PC Troubleshooting guide? Make sure you are also verifying your game files.
 
Another important step to take when you're experiencing these black screens on launch is to make sure that your game and launcher(s) are on the same drive, preferably the hard drive.
 
If after you've gone through the steps, you're still having issues launching your game, please reach out to us via one of the methods below with copies of your MSINFO and DXDiag. If you're contacting us through Twitter or Facebook, make sure to also include your Ubisoft username and email address, so that we can ensure we're looking at the correct account. 


Support Website
Twitter DMs
Facebook PMs


Thank you!