devtrackers.gg
Hi all,
Completely baffled by this one, so I hope you can be of some assistance. Played the game a few times over the past few weeks, but went to launch it yesterday and encountered this issue. The game never loads past the small splash screen, and what is weirder is that it completely locks my PC up. Task manager will hang, Windows explorer will hang and crash and eventually explorer.exe will crash completely if I try to do anything. I can try to close the game's executable from command prompt, but even after the splash screen disappears the executable stays active, and I can't end it - if I do taskkill /f command prompt says there's no process running with that name, even though it's shown in tasklist and I can see it in task manager. If I try to end the whole process tree, I get access deniedno matter what I try. I also can't launch new tasks. I thought it might be BattlEye causing the issue, but I'm able to end the BattleEye process/service and that doesn't help. I'm left with no option but to hard reset my PC (as in, hold the button down), as even if I can get it to try to restart it will just hang on the restarting screen.
I have tried:
- Updating all drivers (including graphics, obviously)
- Ensured Windows is fully up to date
- Uninstalling and deleting the game folder and re-downloading it on a different drive
- Verifying game files twice, in the old location and again after re-downloading it
- Stopping all other running processes and programs, including anti-virus, VPN, FPS monitor, GeForce experience etc. - anything that I thought could be interfering
- Setting the executables to run as administrator (which stopped the executable running at all - Ubisoft Connect could never get past the screen where it's trying to launch the game)
- Checking drives for fragmentation
As I'm sure you can appreciate this is extremely frustrating to troubleshoot as I have to hard reset my PC after every failed attempt, so if anyone can shed any light on this I'd be extremely grateful. Here's my DXDiag and MSInfo:
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Many thanks in advance.
