Original Post — Direct link

My Xbox account is currently linked to a different Ubisoft account which was flagged by the system and blocked, meaning no changes could be currently made.

Is there any chance that this ubisoft account that isnt mine can be unlinked from MY xbox account, so as to then link my actually Ubisoft account?

I have put in a case for this (case number: [redacted]) in the hopes that this cant be fixed.

almost 3 years ago - Ubi-Thrupney - Direct link

Hey there @tn1389 , thanks for your post, and welcome to the forums!

Reaching out to us on our support website was the best call, as our agents from there are able to take a closer look at accounts than we can do here on the forums. As you can appreciate, account security is very important to us, so we do need to be very thorough in our processes so that we're protecting player accounts. However, if we do make changes to how we handle player accounts, we'll certainly announce those changes here on the forums 🙂

Let me know if you've any other thoughts or questions about this.