Original Post — Direct link

Hello,

I've recently started playing R6E with a buddy (he bought it, I'm using Buddy pass). Every 10 minutes, no matter what I do in the game, the game simply quits and returns me to the desktop. Ubisoft Connect even updates my stats and saves it to the cloud, as if I exited the game normally. However, if I want to start the game again, I need to restart Ubisoft Connect, otherwise it won't start.

My specs are more than enough for the game (I've played my fair share of R6 Siege and Breakpoint at ultra settings), but here are the specs: Ryzen 5 3600, 16GB DDR4, Nvidia Geforce RTX 3600 and the game is installed on a 500 GB SSD. Net is 500 MB bandwidth, no issues on that end. While the game runs, I haven't experienced any visuals glitches or issues, it ran seamlessly.

Things I've tried to solve the issue:
1) Battleye didn't like Norton 360 (a little), so I put both Battleye and R6E on Norton's exceptions list.
2) When it didn't help, I completely turned off Norton 360.
3) Updated my drivers (I was only 1 update behind, so no big difference).
4) Verified game files.
5) Restarted computer.

None of the above helped and I can't seem to find any obvious reasons why it keeps happening like clockwork. Other games run without issues, regardless of platform (Ubisoft Connect, Steam, Epic, GOG). The only other programs or applications running besides R6E is Ubisoft Connect and Teamspeak when this forced quitting happens, so it's not two games messing with each other.

Since the game doesn't register this issue as a crash, there is no crash log or anything that I can share.

I hope I've provided enough information, but let me know if you need anything else. I'd really like to play the game and even considered purchasing it full time, but if this doesn't get resolved, I don't think I will.

Thank you for your kind help in advance!

about 1 year ago - Ubi-MrM - Direct link

@dlood Hi, and welcome to the forum !

I've taken note of your report regarding game exits, and I wanted to thank you for all the details provided !

As the problem persists after checking the steps indicated in our PC troubleshooting guide, for the next part of our investigation I invite you to reach out to us via our Help website.

This will allow you to provide us with system reports, which will help isolate the problem.

I also invite you to re-enable your antivirus software, to keep protecting your data.

Feel free to let us know if you have questions, or if there's anything else we can help you with !