Original Post — Direct link

I believe that there are many xgp players like me, who still can't play after renewing.I know it's a problem between Microsoft and you Ubisoft, and it may not be as simple as we think on the surface, requiring communication between the two companies.

But what about your efficiency and attitude?I just want to ask you guys, how many days have we been responding to this question?The first post on such issues appeared on January 21.Well, I can think of it as the early release of the game, you need time, and you don't have enough manpower.

BUT WHAT ABOUT NOW! TODAY IS February 7th!!!What about your actions and attitudes?Just tell us that "we have fed back to the relevant staff. Please be patient."And then Simply label the first post to be resolved!I ask you, is this really solved?

I have to ask you if you have any prejudice against xgp players to put our questions in such a low priority.You guys are wearing off the player's enthusiasm and patience!As a game company, isn't the most important thing to let players play their games normally?

Well, Ubisoft, you win. You successfully made me lose my expectations of you.

over 2 years ago - Ubi-Froggard - Direct link

Hey @bxsand

I understand you are frustrated that this is taking some time to resolve, and that is completely understandable. You are right that it isn't a simple problem as it is linked to Game Pass and we don't have the ability to see your Xbox account details ourselves other than your linked account gamertag. For that reason, we require players with these issues to have a support ticket open so we can escalate it to our game team who will be able to help get this resolved, it can just take some time unfortunately. I see you already do have a support ticket that has been escalated already, so we will get back to you through there when we have an update for you. I apologise for the inconvenience caused from it.