tldr; the game token from Game Pass went to an old Ubi account, I got it re-linked to the proper one on launch day, and 2 weeks later no update on game token transfer to the correct account. The support people will not even tell me where the issue lays and says I just have to wait. Anyone else in this? They said it was "wide spread," but I did not find other topics or social media posts about this "wide spread" problem.
Hey @flexfiveoh, thanks for contacting us here, and welcome to the forums! I've checked into the ticket you have created with our Support Team, and I see that your case (15976343) has been forwarded to our team to ensure your Game Pass is successfully transferred to the correct account. While I do not have any ETA on when this will be completed, please stay tuned to your support case here. Our team will be reaching back to you from this ticket as soon as they have further updates to share. Thank you for bearing with us in the meantime.
@flexfiveoh I completely understand the frustration this causes during the wait. However, we consider several factors when transferring content between accounts to ensure that the permissions are successfully linked. Also, this may take longer than normal due to higher contact volume, but rest assured, our team will be reaching back to you from your support ticket as soon as the process has been completed.
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