Original Post — Direct link
sorry my bad english.
Maybe you can help me.
Here is the message I would like to send to assistance, but I cannot do it due to the non-functioning of the CHAT:

"I already contacted you in chat at the beginning of July.
summary:
The game works, but if I go to the operators screen, and in particular the new attack operator "SENS", I crash and quit the game. (this ALWAYS .... I have sent dozens of reports in the past few days,).

It also crashes during a game in which a partner of mine chooses "SENS" .... By quickly accessing the ranked it happens that it continues to crash until the round is over ... the next round, if no one chooses this CURSED Sens, I can go back .....

Now I managed to buy Sens (OBVIOUSLY when I made the choice it crashed).
Whenever I try to choose it as an operator .... CRASH

I chatted with you, also at the beginning of July, and I updated the video card drivers (GTX 1080ti) ... without success
The thing is depressing !!!!!
Not to mention the various BANs for abandoning the game .......

Thanks, good job

over 2 years ago - Ubi-Froggard - Direct link

Hey @AlexJox

I'm sorry to hear your game is still crashing whenever someone uses Sens. I see you had a live chat before and it looks like it was resolved previously. But as you have a support case created from the live chat, if you log back in to the support website you should be able to see your old cases and you can update it again. Even though it is closed, it will reopen the case when you comment on it again and we can continue assisting through there.