I use mobile wifi connection with USB input pc . I contact UBI customer service They didn't give me any solution. They just told me del Ubisoft Game Launcher\cache data in there , but after one's game sill has problem . And i also TRACERT (Trace Route) to UBI server , If any relevant technical personnel see this plz contact me.
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Hey there @mrianw , thanks for getting in touch about this. I understand you've been unable to connect using mobile internet shared via USB. My apologies for this.
We aren't always able to support mobile internet connections. This is because, in some cases, these networks are not able to support the sorts of connectivity our games require. Please see this support article, which describes how best to set up a network to allow stable connections, as well as this general connectivity article. I'd recommend reaching out to your phone's manufacturer or your mobile data provider to see if they are able to give assistance in setting up your connection to match those two linked support articles.
I've removed your traceroute link, as it contains sensitive information, as well as your case number, which we also consider to be potentially sensitive information.
Please let me know if you've any further thoughts or questions about this.
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