every time I start a ranked/unranked game i crash straight away sometimes i can play one round and then crash but every time i reconnect i crash as soon as i get into the match and has resulted in multiple ranked bans, there is a loading symbol next to my cursor just before this happens and i just cant figure out what it is.(restarting the game does not fix the issue)
Hey there @jabba-em
I'm sorry to hear you're experiencing crashes when playing the game.
Did you notice any action that you do every time right before the crash ? Do you have any error message on screen when it occurs ?
Hey again @jabba-em, thank you for getting back to us and for elaborating on the crashes further. We will gladly take a closer look into it. Could you please answer some further questions for me just so that I can get a better understanding of the crash and what might be causing it?:
Hey there @jabba-em, thank you for answering my questions. I have checked from my side and we are not aware of any game-breaking crash related issues. Therefore, could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues.
Should you have further questions regarding any of those steps in the article above, or regarding any other issue, please do not hesitate to let me know.
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