Original Post — Direct link

Two weeks ago I had tried and use cross progression to link my Xbox and pc accounts to have all my Xbox skins, rb, and elites that I've earned and bought over 300 hours of playing on my Xbox account. So I tried to link my Xbox account to my pc one at first it seemed to not work and then I tried to load up the game and I kept getting the same error. I went back and instead of linking my pc account to my Xbox I linked my Xbox to my pc instead. After that I could load up the game on pc just fine but nothing changed no skins no level change and no rb. I just thought I guess its not gonna work for me and decided to just play with out my stuff. I never checked if I could load up rainbow on Xbox until today. I was going to play with some old friends but when I booted it up all my skins and operators were gone. I forgot to say that yesterday I loaded up r6 on pc and there I had maybe 30ish characters and all my universal skins from Xbox and that's it. I thought maybe it would take time for some reason for all my skins to transfer over. But I thought my Xbox account would stay the same. I was wrong I logged on and saw that my Xbox account looked the same as my pc there was 30 ish operators and none of the operators had the cosmetics I had had before except some guns had for example my ash had black ice and the white attachment skin but when I clicked on it it showed that I didn't actual have that and all I had was my universal skins. So I checked my Ubisoft connect and it said on my account name I'm going to give and example " ben2849438283( (XBOX) 27butterfly ) " so I thought maybe something glitched out. I checked my purchases and it showed all my elites my skins and my renown purchase's including the dates so I new it was still there. I think I should change like the host account to my Xbox account to see if my skins will come back ill keep you updated but that's all I can think of to day but I'm worried that the error is gonna come back on my pc saying that my account was not verified or my data was not verified or something I cant really remember but ill write a reply if something changes.

over 1 year ago - Ubi-WheelyDuck - Direct link

Hey @Ben1920377402,

Sorry to hear that you are encountering this issue.

If after the troubleshooting you are trying you find the issue persists, then please contact us directly via the Ubisoft Support Website, Twitter or Facebook where we will be able to investigate further.

Many thanks