Original Post — Direct link

After some micro connexion cut, my game disconnected and i cannot connect back to it, i have to wait till the game's end for having the message that i loss my Agent.
I lost many Agent with this bug 😕

After clicking the reconnect button, i was just waiting in the menu.
If i try to get out of the team, i can lunch a new game but it load indefinitely. And I get the message of my agent lost during the loading; the only way i found to break the situation is to ALT+F4 the loading screen.

BeuNeu

over 2 years ago - Ubi-SpaceCats - Direct link

@beuneu Hi there, and I'm sorry to hear you're having connection issues in Rainbow Six Extraction.

As a first step, can you please go through the steps in our PC Connectivity troubleshooting guide? Please let me know the results.

Thanks!

over 2 years ago - Ubi-SpaceCats - Direct link

@beuneu Hey there, thank you for this update! That is indeed a strange issue.

Please reach out to our Support Team via our Support Website or Twitter, with an image of your port forwarding configuration. The ports required for Rainbow Six Extraction are located in the article here.
 
 
The exact process of port forwarding varies by router and internet provider. Usually, you can access your port forwarding configuration from your PC by logging into your router. Instructions are specific for every router and ISP, so you may need to contact them if you need more assistance with this.