[2022] Unable to redeem Ubisoft Connect rewards

Hi @pingpiing15, welcome to Discussions! I'm sorry to see you had trouble with your Ubisoft Connect rewards.

Could you confirm exactly which rewards you're unable to redeem? The team is currently looking into an issue with the Fan Kit reward, but if this is affecting other rewards it may be a different issue.

Hey there @swatspy, thank you for getting back to us. I am sorry to hear that you're unable to claim the Rainbow Six Extraction Fan Kit reward. As kindly mentioned by my colleague above, our teams are aware of this issue and they are currently investigating the problem. We additionally have a potential workaround: Please try claiming the reward via an incognito browser window on the Ubisoft Connect website here.

For more information on how to enter incognito mode on your browser, please view this article.

If you have performed those steps but you are still experiencing problems redeeming the kit, I ask that you please remain patient while our teams continue to investigate. Further updates will be posted over on our News and Announcements section. If you have any questions or run into any other issues, please do not hesitate to let me know.

Hey there @swatspy, thank you for getting back in touch and for trying those steps, I appreciate it. I am sorry to hear that you are still experiencing issues. As per my last reply I want to assure you that our teams are still investigating. Further updates will be posted over on our News and Announcements section. If you have any questions or run into any other issues, please do not hesitate to let me know.

For anyone else who comes across this thread experiencing the same problem, I would recommend that you try the steps above first. Thank you.