Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media

Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

...

Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found in the post below.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
An example of a good title: Ubisoft Service is currently unavailable error
An example of a bad title: HELP ME PLEASE

Also select the relevant tags that are available to identify which platform you are playing the game on and what it relates to.

In your post, ...

Technical and General Troubleshooting

Checking your system’s performance using the Benchmark tool in Rainbow Six Extraction
Troubleshooting technical issues in Rainbow Six Extraction (PC)
Troubleshooting technic...

Connectivity Troubleshooting

Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. Please try connecting to the game after completing each step to see if the issues have been resolved.

PC

• Reset network hardware.
• Switch to a ...

Contents of Editions

Below is an overview of the content included in each of the available game versions:
 

Standard Edition

Rainbow Six Extraction (Base game)
Access to the Buddy Pass

Deluxe Edition

Rainbow Six Extraction (Base game)
React Strike Pack

• Uniform, headgear, weapon skin, and charm
• 4x Crisis Boosts (XP boosts)
• 10% discount in the in-game shop

Deluxe Pack

• Noxious Touch Pack
  • Uniform and headgear for Alibi, two weapon skins, and two charms
• Obscura Pack
  • Two weapon skins and two charms.

Access to the ...

PC Requirements

Minimum requirements (1080p)
Operating system Windows 10 (64-bit versions)
Processor AMD Ryzen 3 1200 @ 3.1 GHz, Intel Core i5-4460 @ 3.2 GHz, or better
RAM 8 GB (Dual-channel setup)
Video card AMD R9 290X (4 GB), NVIDIA GeForce GTX 960 (4 GB), or better
Hard drive 85 GB available storage
DirectX version DirectX 11

Recommended requirements (1080p)
Operating system Windows 10 (64-bit versions)
Processor AMD Ryzen 5 1500X @ 3.5 GHz, Intel Core i7-4790K @ 4.0 GHz, or better
RAM 16 GB (Dual-channel setup)
Video card AMD Radeon RX 580 (8 GB), NVIDIA GeForce GTX 1070 (8 GB), or better
Hard drive 85 GB available storage
DirectX version DirectX 11

...

Accessibility

Below is a list of FAQs for accessibility features available in Rainbow Six Extraction.

Accessibility features in Rainbow Six Extraction
Adjusting the brightness in Rainbow Six Extraction
...

Frequently Asked Questions

Language Options

Language options in Rainbow Six Extraction
Changing language options in Rainbow Six Extraction

Gameplay

Buddy Pass in Rainbow Si...

@neovil84_ger Hey! Thank you for getting in touch. At this time there is not a Squad finder in-game.

However, the Buddy Pass feature will be coming soon. You can find more information on this here.

If you need anything else please let us know.

Thank you.

@knock-kj Hey! Sorry to hear that the game is crashing for you. Thank you for trying to reinstall the game.

There is some further troubleshooting you can do here.

If you need further help please do let us know.

Thank you.

@linemandelivery Hey! Thank you for getting in touch about the crashing issues that you have been having.

You should still be able to play this game on Windows 11. We advise you ensure your drivers for your GPU are up to date, you can find how to do this and some other useful troubleshooting steps here...

Hey! Thank you both for reaching out about this. Preload is not available for Ubisoft+ for Extraction.

However, Rainbow Six Extraction will be available on January 20 at midnight local time on PC to download for you.

If you need anything else please let us know.

Thank you.

@namikazevv Hey! 

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you. 

Alternatively, you can create a support ticket for support in your language here:

https://support.ubisoft.com

Thank you.

@Mew-V @qingkuangjiuge Hey! 

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you. 
...

@bsufan101 Hey! Thank you for getting in touch.

Rainbow Six: Extraction required an online connection at all times in order to be able to play.

If you need further help please let us know.

Thank you.

@turtlwhatelse Hey! Thank you for reaching out. You can find the official pre-load and launch times here.

If you need anything else please let us know.

Thank you.

@deinberater Hey! As linked by @dagrommit the game's minimum requirements state Windows 10 sorry.

If you need anything else please let us know.

Thank you.

Hey! You can find the official launch times and preload times here.

If you need further help please let us know.

Thank you.