Rainbow Six Extraction

Rainbow Six Extraction Dev Tracker




05 Apr

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Hey there @JeSuisUnSquid,

Thanks for reaching out, sorry to hear that the game is crashing for you!

Please could you ensure that you've completed all of the steps in our PC troubleshooting guide, including verifying the game's files?

Please let us know how you get on after giving all those a go!


04 Apr

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    Ubi-oof on Forums - Thread - Direct

Hey @Lord047!

I can confirm that this issue has been reported from our end but as you mentioned, the fix will likely need to come from Nvidia. I actually had this issue as well with my 1660 Ti and it affects numerous non-Ubi titles as well.

On the bright side, you should be able to do a simple rollback to the oldest driver version that is still available, and you should see a drastic improvement. This issue started gettin...

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27 Mar

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@Druout1944 Hi there 😊

I am sorry that you cannot use your desired resolution within the game. Could you please provide images of what you were describing, as well as of your graphic settings? Also, could you let us know which monitor you are using?

Thanks!

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@Bombastic0013 Hi there and welcome to the forums 😊

I am sorry that you are having the same issue! Have you already tried the general troubleshooting steps suggested within this thread?

Thanks!

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@Heelloooonurse1 Hi there and welcome to the forums 😊

I am sorry that you are getting this error and have not been able to play the game because of it. Thanks for already trying so many things to resolve this!

Could you please try to reconnect to the game and see whe...

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16 Mar

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Hello @TheDohnJoe

Sorry to hear that you're experiencing issues with Rainbow Six Extraction.

Could you please follow the steps in this article ?

If the issue still persist after that, feel free to come back.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

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Hello @DingZhen-QAQ @hakanr339b

Sorry to hear that you're experiencing connectivity issues in Rainbow Six Extraction.

Could you please fo...

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08 Mar

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    Ubi-MrM on Forums - Thread - Direct

@GeardoTheVet Hi !

I've taken note of your feedback, and I'm sorry to hear that the Issue prevents you from enjoying Rainbow Six: Extraction.

The case will help our investigation, in order to isolate the problem and determine the best possible solutions, so we thank you for all the elements provided !

If there's anything else we can help you with, or if you have any questions, feel free to reach out !


07 Mar

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    Ubi-oof on Forums - Thread - Direct

Hello there @FabGold! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings.

If you'd prefer to receive support in another language, you're welcome to create a support case on our website, and a member of your regional team will be able to assist you further. Alternatively, if you'd like to continue...

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Hey @Axios-115

I'm sorry that you had an issue with the Battle Pass.

Could you please tell me more details regarding the issue?
Have you finished a challenge but it did not unlock or you did not receive the reward?
Could you also tell me which challenge is not unlocking?

Thank you very much.


01 Mar

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Thanks for the update @Magnus_Dev, glad to see re-enabling your integrated graphics did the trick!

And thanks for sharing this here for other players too.

If there's anything more we can help with in future, please do let us know!


28 Feb

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Thanks for the update @Magnus_Dev!

Would it be possible to please rollback your drivers to the previous version to see if the issue persist?

This will help us rule out of this is 23.2.1 specific.

Thank you!


27 Feb

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Thanks for opening and updating your ticket @GeardoTheVet, appreciate it!

We'll be in touch via your case as soon as we can to look into this further!

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Hey there @Magnus_Dev,

Thanks for reaching out, sorry to see you're having issues.

May we please know what GPU model you're using too?

And does running the game as an admin help at all?

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Hey there @Negative_Xero,

Thanks for reaching out, apologies for the delay!

The game should still support controllers. And as long as you're not running the game via Steam, Steam's Input shouldn't have an effect.

May we please know what controller model you're using and if it's connected via a wired or wireless connection?

And does this continue after verifying the game files too?


24 Feb

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Hey @GeardoTheVet

I'm not blaming your system requirements, just the troubleshooting provided in that article can help with any kind of crashes. When it talks about Windows updates, it doesn't mean update your Windows from 10 to 11. Windows pushes updates frequently which may be set to download automatically and you don't notice them happen, but you can check for them just by typing Windows Update in the search box on your PC, then click the check for updates button and download any there. This isn't the same as downloading a new OS.

If you do continue having issues though, please send us the files that I mentioned through one of the above links so we can look into them to see what may be the cause.

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Hey @JayCeSaw

That's not the same issue that was being discussed here. Please create a new thread or comment on an existing one if there is one for this issue.

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Hey @HimesTimmerla 

I'm sorry to hear you are having an issue with the game crashing on launch every time. 

Please can you go through the steps in this article first of all, to rule out any of the most common causes.

If you still have issues after this, we would n...

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23 Feb

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Hey @GeardoTheVet

I'm sorry to hear you are experiencing those freezes and therefore don't want to join multiplayer games.

We'd need you to go through the steps in this article first of all, to rule out any of the most common causes.

If you still have issues after this, we would need to look into your system files (...

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Hey,

We have reported this issue to the dev team already but as it's a time limited thing it may not be possible to resolve in time. I apologise for any inconvenience or disappointment caused from this.