[2023] Missing In-game Charms

Hey @Qzdexi-Dev! If you are playing on multiple platforms and missing these two charms on Xbox but see them on other platforms, I would make sure that all accounts have been appropriately linked together. If you have ensured that all accounts are linked correctly, and you are still missing content on Xbox, please don't hesitate to contact us here to continue looking over this with you one-on-one. Thank you!

@Qzdexi-Dev Gotcha. To confirm, what platform were you on where you originally earned the charms? And to make sure, are the charms the only items you are currently missing when logging in on your Xbox?

Hello there @Deckard-Shaw thank you for reaching out. I checked over your account and it looks like your latest support ticket has been closed. To have our agents investigate your account further could you please re-open your ticket? I appreciate your patience in the meantime.

Hello @Deckard-Shaw,

Apologies for the delay.

Were you able to open a case via our Help Site, Facebook or Twitter?

If so, please be patient and we'll get back to you as soon as we can while we continue to respond to everyone's cases.

Thank you for your understanding!

@Deckard-Shaw I see your latest case opened now and a teammate will be able to review your ticket and get back to you as soon as possible.

Hello @Deckard-Shaw!

We're currently receiving more requests than usual through the Support Site, which can lead to delays in replies. We will get back to you as soon as possible.

Apologies for the inconvenience caused.

@Deckard-Shaw We can't give you an answer on the forums for that. Your account will be looked into through your support ticket and if it is found that you should have them, they'll be able to resolve it for you and let you know through there.