[2020] [Crash/Freeze][XB1] Game audio cuts out and then the game freezes / crashes

Thanks for your reports. Can I ask you all to attempt a fresh installation of the game please? We need to verify that the issue definitely persists after the latest hotfix that was pushed a few days ago which was intended to resolve the issue. If we can confirm that it does then we'll inform the development team the issue is still present.

Originally Posted by ICorneliusI2020
Since the Shadow Legacy update my game has had several issues. I play on Xbox and since the update dropped I got the message where my game disc wouldn’t start and it would say “game took too long to start” so I just decided to buy a digital copy and this problem stopped but instead on about every other game my sound cuts out and later my game freezes. this is especially frustrating in a ranked game where I have to try to start my game up as fast as I can so I don’t get banned. I have deleted the game and downloaded it again and the problem has not resolved.

Hello!

I'm sorry to read you are still affected by this issue, it sounds like the one we tried to fix with a hotfix. I would like to keep this thread open for the time being, to see if reinstalling worked for other players.

In the meantime, I'd like to suggest power-cycling the Xbox, if you haven't done so already. Here you go: https://support.ubisoft.com/Faqs/000026628/

That will clear the cache; always worth a try.

Thank you!

Originally Posted by JayGuards
I’ve played 4 matches and nothing has happened it looks like it’s been fixed. Thank You Ubisoft

Hey JayGuards!

Thank you for the update, glad to hear it's back to working as it should be for you!

Originally Posted by Bamaboy710
Every game I have this issue. My game sound will cut out and then about 20 seconds later my game will freeze and I will have to reset my game. I have tried uninstalling it but nothing has fixed it. I have also tried a different account. so I dont know what to do anymore.

Hey Bamaboy710,

Sorry to hear that you are having this issue.

Can I check what platform you are playing on?

When did you first notice this happening?

Does anything in particular trigger this?

We will get to the bottom of this

Originally Posted by Bamaboy710
Every game I have this issue. My game sound will cut out and then about 20 seconds later my game will freeze and I will have to reset my game. I have tried uninstalling it but nothing has fixed it. I have also tried a different account. so I dont know what to do anymore.

Originally Posted by Geekzs
This audio glitch followed by the game crashing has recently started happening to me again after the Halloween update was released on Xbox One and needs to be fixed again and permanently this time. It was fixed for a brief amount of time but ever since the Halloween update got released recently it has been happening to me again and ruins my experience playing the game. Please Ubi look into this glitch and fix it as it’s ruining the game for me and the other people who are experiencing it.

Originally Posted by Bamaboy710
Still a problem for me. What do I need to do to fix it?

Hey guys,

Sorry to hear that this has returned for you.

Would it be at all possible to send us a new video showing this incase there are any differences to the previous issue?

Many thanks in advance, we will get to the bottom of this

Hi everyone, thanks for getting back in touch about this.

This reported fixed after a hotfix patch on the 14/10/2020.

If you are still experiencing this now, could you please make sure to follow the troubleshooting guide for your platform to see if this can resolve the issue for you -

XB1: http://support.ubi.com/faqs/000026628
PS4: https://support.ubi.com/faqs/000025633
PC: https://support.ubi.com/faqs/000025947

If the above troubleshooting does not work for you, please let us know the following -

- Your Ubisoft ID
- Platform you play on
- If console, do you have the game installed on an internal hard drive or external one?
- When this last affected you?
- What were you doing in the game when the audio cut off then crashed?

If you are still receiving these crashes where the audio will cut out for 30 seconds, please can you answer the above questions and we will happily reopen the investigation with the game team, thank you!

Originally Posted by TomJH
I've still got this problem. Had it since Shadow Legacy started and basically stopped playing a month ago because I was getting frustrated crashing out every game. I've tried all the troubleshooting steps and no luck fixing the problem. Stumbled onto this thread and now I'm hopeful because at least the devs know about the problem.

Hey there.

Can you confirm the following information for us please:

- Your Ubisoft ID
- Platform you play on
- If console, do you have the game installed on an internal hard drive or external one?
- When this last affected you?
- What were you doing in the game when the audio cut off then crashed?

Originally Posted by TomJH
Hello.

-In terms of Ubisoft ID I believe it's just TomJH.
-I play on Xbox
-I've tried having the game installed both internally and externally and can replicate the issue on either format. It is currently installed externally.
-This issue last affected me on 07/11/2020 (7th Nov)
-The only common factor in my audio cutting out tends to be if their is an explosion nearby i.e. an impact grenade blowing a whole in a wall, Zofia or Ash using their launchers or Oryx bursting through a wall. I crashed three times on the day in question. The first I ran through a wall as Oryx and the sound cut out. The second the explosion from a grenade thrown by a teammate went off near me followed by the sound cutting out. The third time the sound cut out when Zofia opened a wall next to me with her launcher. These examples could all just be bad timing but my sound nearly always seems to cut out when a wall or hatch gets destroyed very close to me or an explosion lands close to me.

Originally Posted by Armyboy1455
After reinstalling the game and clearing the cache, me and a buddy went into custom games to send Siege through the ringer to see if the Audio cut out/ game freeze problem would happen again. We tried every hard breach, soft breach, grenades, ash, zofia, etc and was fine. About 3 custom matches later, we choose gridlock/maestro and starting throwing her ability on hatches and shooting the hatches out with maestros shotgun pistol and the audio cut out and game froze. After this game it would perform audio glitch/freeze every match during any occurence and now the game is once again unplayable as it has been since the Shadow Legacy update.


Ubisoft ID: RioScout45
Platform : Xbox One S
Installed on Internal hard drive
11/18/2020 around 5pm EST
Reference Above ^^^^^^

Hey guys,

Sorry to hear you are having this trouble, thank you for providing all the details that you have.

I have forwarded these on to the team for further investigation

Thank you for your patience, if there is anything we can help with in the mean time just let us know

Originally Posted by swaggypanda932
I have tried every method of fixing the game many times and nothing has worked I basicly can't play the game because it happens nearly every match and there is nothing I can do to stop it I have only been playing since it came to game pass and was really enjoying it till this started happening please fix it

Originally Posted by swaggypanda932
The update today still didn't fix the audio cut out and freeze issue

Hey swaggypanda932,

Sorry to hear that you are encountering this.

Would it be possible to answer the following so we can provide these details to the team?


-What platform are you playing on?
-What are you doing when the game crashes?
-Do you have the game saved on your internal or external hard drive?
-Does the games audio cut out for a certain amount of time before the game crashes?
-Do you have any special version of your device and how old is it?
-When did this crash last affect you? (Exact date if poss.)

Many thanks in advance

Originally Posted by Geekzs
I had hoped for the audio cut out and game freeze bug to have been fixed after the new season update for Xbox, however in my first ranked game of the season it happened to me and cost me the game win and gave me an abandon sanction; as it would not allow me to load back into the ranked game after I reset my frozen game. This is really making me think twice about wasting my time playing Siege this season if Ubisoft don’t address this bug which ruins my own and others experience playing Siege. Please can someone from Ubisoft report that this bug is still an issue as it needs to be fixed ASAP. Thank you.

Hey there.

The team are aware this bug still exists and are actively working on getting this issue resolved. We are providing all of your reports to the Siege team for further investigation.

Hello everyone, I apologize we are unable to update you on this issue at the moment as we are still trying to gather reports.

In order for us to help with the QAs investigation on this can anyone reading who has been affected by this please contribute to our pinned post here and answer a few of our questions asked in the first post, this should help us gather reports more quickly in one place, instead of across multiple threads, thank you and I apologize for the crashes you have been experiencing

Please help our investigation by answering the questions in this thread, linked below -
HERE >>>>>> https://forums.ubisoft.com/showthrea...on-Dawn-update <<<<<<<