[2020] [Achievement/Trophy]2020 Holiday pack

Originally Posted by Gh0sT_9-6
I did not receive my 2020 holiday pack till now and it seems everybody else got it. I can see the pack in my notification but didn't get the ash uniform i should've got.

Hey! I have checked your account and can see that you received the pack.

Originally Posted by Luci.-
Many people are having problems with this. I'll bump this thread so a Ubi-support can see it first.

Are you also missing the pack?

Originally Posted by ChocoMoi
Same I own all operators and say i got ash holiday pack but the items do not appear in my game i waited 24 hours but still I didn't even received my two holiday pack i hope ubisoft will fix this.

Hey! I have checked your account and can see the pack there. Are you able to access it now?

Originally Posted by ladiesman743
I hope this glitch doesn't affect me receiving it...

Were you able to check if you received it?

Originally Posted by ChocoMoi
I checked Rainbow six siege and it still hasn't showed up in inventory.

Sorry to hear this. Are you able to provide an image showing it as missing?

Hi everyone, thanks for enquiring about this, at this moment we are still investigating players affected and I have added your names to our report on this, that our QA team are checking.

There is two instances which can happen - you do not think you have received the Holiday 2020 pack at all, in this instance we are able to double check your accounts for the added pack to see if it has been added on our side.

The second instance of this is, players receive a duplicate operator or skin instead of the Ash elf skin.

If you believe you have been given a duplicate skin instead after checking your loadouts please let us know back in your support cases and also this thread and we can update this on the QA teams report.

Hey guys,

Thank you for the updates!

I've passed both of your names onto the ongoing QA investigation.

Please watch this space for any further updates on this, thank you!

Originally Posted by Gh0sT_9-6
My case was also closed by bubisoft support and still haven't got anything on my account i didn't even receive my pack it just showed like a notification of pack and then nothing.

Hello! I'm sorry to read your support case was closed prematurely.

I have reviewed your account and I can see you received the holiday pack, and when opened you received Buck.

Is Buck a new operator for you, or a duplicate?

Originally Posted by Arkedios
Hey i've received a duplicate operator which was frost. And about the skin i didn't receive any skin at all. Can you help me too? -Arkedios

Hello!

Can you please confirm if you have all operators unlocked, or not?

The Ash Elf skin is given to players if they already have all operators unlocked, so I'd just like to be sure


Thank you!

Originally Posted by Still.NotEnough
Any real news on this issue?

My case was closed twice and support forwards me to Ubisoft Forums...

Hey Still.NotEnough!

Thanks for reaching out and I am sorry to hear about the problem you're having.

I can confirm that this issue is under review by our game team however we do not seem to have any updates at the moment, however as soon as we do, information will be posted here, in our official forums, therefore keep an eye and apologies about the inconvenience in the meantime.

Originally Posted by Arkedios
Hello UbiRaziel!

I don't have all operators unlocked unfortunetly.

Are you guys gonna do something about holiday pack tho? As i said i don't have all operators unlocked yet i recieved a duplicate (frost). And it's been months since i've sent a ticket, still no renown or a new pack given to me. I'm missing 4 operators atm any of them would be nice or just 25k!

Hey Arkedios, thanks for getting back to us and apologies about the delayed response.

I will ensure this gets forwarded accordingly.

As stated above, I am afraid this is still under investigation and if we will have any further information, we will ensure that details get posted accordingly.

Hello HellBus-2Claps, thank you for the update on this, we know that some of the holiday packs that were opened gave players skins for other operators instead of Ash's holiday elf skin, in particular one skin for Caveira. I apologize we have not been able to resolve this or add this content to players accounts, this issue is still under investigation and I am unable to say when this will be fixed.