Originally Posted by Gh0sT_9-6
My case was also closed by bubisoft support and still haven't got anything on my account i didn't even receive my pack it just showed like a notification of pack and then nothing.
Hello! I'm sorry to read your support case was closed prematurely.
I have reviewed your account and I can see you received the holiday pack, and when opened you received Buck.
Is Buck a new operator for you, or a duplicate?
Originally Posted by Arkedios
Hey i've received a duplicate operator which was frost. And about the skin i didn't receive any skin at all. Can you help me too? -Arkedios
Can you please confirm if you have all operators unlocked, or not?
The Ash Elf skin is given to players if they already have all operators unlocked, so I'd just like to be sure