over 2 years ago - Ubi-Milky - Direct link

Hello @wintersummers96 thanks for getting in touch with us, what store did you buy the game from originally? If you purchased from the Ubisoft Store, Steam or Epic, we may need to open a support ticket to look into this for you, if Geforce Now asks you for a key, as it should not be doing this.

Can you please check you have linked your Geforce and Ubisoft Accounts correctly following this guide? > https://www.ubisoft.com/help?article=000100350

If you have, please get in touch with us over a private support ticket so we can check which specific version of the game you own and help you from there, using this link >> https://www.ubisoft.com/help/contact

over 2 years ago - Ubi-Thrupney - Direct link

Hey @psyconn72 , thanks for reaching out on Discussions. I'm sorry to hear you've faced an issue getting Conviction running on GeForce Now.

I can see that our investigation into this issue is indeed ongoing internally, and I've made sure your report of the issue has been added to help with that. My sincerest apologies while we continue to look into this - let me know if you've any other thoughts or questions about this in the meantime.

over 2 years ago - Ubi-TheBerry - Direct link

Hey @psyconn72 ,

This issue is indeed still being actively investigated, however I'm afraid we can only share updates on this which are available to us at the time, which for now does not include any specific time frames or dates.

We appreciate this is frustrating and appreciate your patience while this investigation is still ongoing.

We'll keep you in the loop with any developments as and when we hear them from the team.

Thank you!