Original Post — Direct link
Hola gente, tengo un grave problema, Soy nuevo en el juego, nisiquiera lo he jugado, compre el juego el 24 de diciembre de este año, lo compre por el tema de oferta de diciembre, resulta que ayer 25 lo termine de instalar y todo, a la hora de ingresar al juego, entre al lobby pero me sale que esta instalando algo el juego y este problema no me deja ni ingresar al ninguna partida, ni al entrenamiento, pase de batalla, a absolutamente nada, y de verdad me molesta porque compre un juego que no funciona, y quiero saber como arreglarlo, ya que me lo recomendaron mucho, por favor si me pueden ayudar se los agradezco.
over 3 years ago - Ubi-Raziel - Direct link
Hey! We only support English on the forums here, and we also have a French & German forum.

Would it be possible to repeat your question in English?
about 3 years ago - Ubi-TheBerry - Direct link
Hey guys!

Is there still anything we can help with?

If you can translate your message we'd happily see what we can do.

Alternatively, you can open a ticket through or Support Site and an agent will get back to you in your preferred language.

Thank you!
about 3 years ago - Ubi-Orion - Direct link
Originally Posted by xXAndrexPereXx
descarga la aplicacion de ubisoft connect y en la parte de descargas te dira cuanto falta para que termine de descargar
Hey there. Welcome to the forums!

Unfortunately we're not able to offer Spanish language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from here we do have Spanish support who will assist you further via live chat during our opening hours.

Thanks!
almost 3 years ago - Ubi-Milky - Direct link
Hello Swettz_, welcome to the forum.

At the moment, we can only provide support in this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help you.

In the meantime, perhaps another player may be able to assist you in the forum in your preferred language as well.
almost 3 years ago - Ubi-Thrupney - Direct link
Hey Saul10991, welcome to the forums

Sorry to hear you are getting this error - that sounds very frustrating, and we'd love to help. Can you answer the questions below for me?

• Which platform are you playing on? If PC, is it Steam, Epic, or Ubisoft Connect? Or perhaps a console?
• Are you seeing an 'Installation in progress' message? If so, please leave the game running for a while, and the installation will eventually complete. This can take a couple of hours, depending on your internet connection. Does that solve the issue?

With answers to these two questions, I'll be able to see how best to advise you. Looking forward to your response