[2020] Triple screen setup no longer working "shadow legacy patch"

Hey ArkanSweUtopia! Thanks for taking the time to write this post and get this reported. Firstly, try verifying the game's files in Uplay to see if that helps correct this. Verifying files is generally a good process to complete after patches because it replaces any missing or corrupted game files that may have popped up and started causing problems. Then, I'd suggest running the game as an administrator. Granting games admin rights can actually resolve varying technical issues!

If those suggestions, or the others listed here, do not help, can you please describe what happens when you try to launch the game using your 3 monitors?

Originally Posted by ArkanSweUtopia
I've done all of this but no changes. While in a round playing its only on my middle "main"screen but all kill replays etc, end of rpund mvp are on all three screens.

This is the only thing that has changed. all menus etc are the same

If you manually set a resolution does this still happen?

Originally Posted by t_m_d.tt
Funnily enough, I get the same issue but I only use one-monitor. I have a super-wide Samsung Monitor, which used to be filled out - now, when I join a game it fills the whole screen for about a second, and then restricts the aspect ratio again. If I'm spectating though, then sometimes it'll be full-screen again. Never if I die and watch the cams though, it seems only when I'm controlling something it's restricted. It's weird.

Hey there.

This issue with the aspect ratio on super-wide monitors is known to the development team and is currently under investigation. I do apologise for any inconvenience caused whilst we're looking into this.

Originally Posted by ArkanSweUtopia
Is there any place we can find updates regarding this issue or is it just going to get "fixed" in a patch?

Due to how many changes are being implemented into Rainbow Six Siege, most changes will be included in the next patch, as long as we are able to develop a fix in time. On some rare occasions we will push a hotfix, if there is something very serious.

This issue is of course very important to the community so I'm sure this will be resolved soon. Please keep an eye for future patch notes here: https://forums.ubisoft.com/forumdisp...-Announcements

Originally Posted by Ketski..
Ubisoft tend to be useless in regards customer support. They always say, "Have you verified the integrity of your game files?" and "Be sure to run the game as administrator", this has not once fixed the problem I am experiencing, and have been experiencing for around a year now. They're convinced the problem is always a hardware problem or a setting configuration, they never admit that it is just a problem with their game. I'm honestly fed up of it now, it's taking the p**s.

Hey Ketski.., I appreciate you are still experiencing issues for a long time, which must be incredibly frustrating. I will do my best to explain the perspective of Ubisoft Support.

When an issue is reported to us, it is very important that we don't make any assumptions about the steps that have been performed. The reason being, we could feedback incorrect information to our development team or miss an important troubleshooting step. As this is so important, we will often go over the same step so we can be certain it has been performed.

Us offering troubleshooting steps is not because we believe each player's PC is the issue. We receive a lot of different crash & connectivity reports each day, and we need to establish which of these can be fixed at a development level. If we try the troubleshooting steps and that doesn't resolve the problem, we can then investigate further. If however we assume that the issue is always with the game, we feed too much raw data back to the development team and it would be very difficult for them to filter what can be fixed by them.

Once again I understand that your issues are not nice to experience. I thought some insight into how we work might help.

Thank you!

Originally Posted by EsteemedBlakCok
Just jumping in to say that all the way in 2020 almost 2021 this is still an issue

Sorry to hear you are having this trouble.

Can I just check what aspect ratio you are playing in?

Originally Posted by K0LDPHUSI0N
I'm at 3840 x 1080 on my main monitor. Here's what I've noticed so far.
* The game goes as far as allowing me to choose a spawn point and operator in Training against AI as Lone Wolf. Then when it goes to load the match it just sits on the spinning '6' screen. I've waited up to 25 minutes.

* When I choose to play a Situation on the same monitor with the same resolution, it works totally fine, 100%.

* When I play training and set the monitor to my smaller one off to the side (1920 x 1080), it plays totally fine. Due to the monitor's position, though, it feels as though I'm moving to the left, which is why I don't use that monitor.

* When I start a training match on my 1920 x 1080 monitor and load it all the way until I spawn, it's fine. I can then move it to my 3840 x 1080 monitor and adjust the resolution to ultra wide and it plays fine there, too. No black bars, no stuttering, no issues at all.

It looks like the only issue I have is loading into a non-Situation game on the 3840 x 1920 monitor.

Hello, sorry to hear you're also facing difficulties.

You mentioned being stuck on the '6' screen, so I'd just like to make sure I understand your issue and whether it's the same as everyone else here.

This particular forum thread is to address widescreen or multi-monitor setups where a smaller aspect ratio is being used, which then triggers black bars on each side of the screen.

Can you please confirm under what circumstance you experience black bars, or are you only unable to spawn & start playing?

Thank you for your time, and please let me know if I am misunderstanding