This happended to me for two times now, it just kick me out of a rank match and don't let me reconnect and said connection error and I just gets banned for no reason like 2 hours. I have a decent internet connection so i don't think my internet are problem here. I liked this game but this really annoyed and ruined my experience please fix this.
Hi @enzemos! I'm sorry to hear you've received this error code when trying to reconnect to your match. Could you please confirm if you have completed this connectivity troubleshooting guide already? If not, please try all of the steps, and reach back out to me here if the issue persists. Thanks!
@nooooooooooooon
Hey there.
Sorry to hear about this. If you haven't already done so please attempt the steps suggested by TheBerry above your post. If this hasn't helped out please open a support case with us and we'll be happy to investigate this further with you. Thanks!
Sorry to hear the guide didn't resolve this issue @ttv-boom_s2. As Ubi-Orion had previously advised, please create a support case here, so that we can assist further. Thanks!
Hey there folks.
If you haven't already done so can I ask you to attempt each step suggested here first of all please. If after doing so you're still experiencing issues please let us know.
@nokk-exe Sorry to hear that you have been experiencing this error frequently also. Did you try the connectivity steps that were posted above?
@schmarnica Hi there.
Sorry to hear about the issues you've been having with this error code in R6S.
Please note, regrettably, Ubisoft support is unable to lift any temporary bans placed on your account.
If you've encountered some connectivity issues with your game, you will find useful information on to prevent this happening again in future here.
If the issue persists after following the steps provided, let us know, and we'll take a closer look for you.
@chui_dieux12 We are sorry to hear that you were banned due to a disconnect. Did you try the steps that were linked above by Ubi-Nacho?
Thank you.
Hello guys,
Thank you for reaching out to us, I'm sorry to see you've having issues staying connected and connecting to matches.
If you could first please make sure you have given these connectivity steps a try (these are a key first step in helping ensure you have the best possible connection to the game's servers and allow us to rule out other possible causes).
Should the disconnections then continue, please then could you open a case via our Support Site, Facebook or Twitter so we can take a closer look?
Thank you!
@paschevzko Hi there!
Thank you for getting in touch and sorry to hear that you are experiencing these connection issues.
We understand that you feel your internet is not at issue, however as the first point of troubleshooting we need to rule this out.
To do this please try the steps here.
If the issue continues please let us know.
Thank you.
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