[2021] Game crashed and got banned

Hey @moneytrigga,

Sorry to hear that you received a temporary ban as a result of the game crashing.

We are unable to remove any temporary ban but to help prevent this happening in the future I would recommend to complete our Xbox troubleshooting guide to configure your device.

Any trouble just let us know.

Many thanks

@moneytrigga Hello.

Apologies for any frustration caused by this, regretfully, we are unable to return any lost MMR.

In regards to the Xbox loss of audio, followed by a crash, this issue is actively being worked on by our R6S game team. We'll be sure to update players when more information on a resolution becomes available.

Please reach out if you have any further questions.

Hey @theultimateyt ,

I'm sorry to hear your match was disconnected.

At the moment, there is no way the system can differentiate the reasons for leaving, whether this is a server crash, PC / console crash or intentionally, sorry for any inconvenience caused by the temporary ban applied, but these cannot be lifted.

We will pass your feedback regarding this system onto the relevant teams however and if there is anything further we can help with, please let us know.

Thank you!

@jelacar I am afraid we are unable to share details of the workings of the system. We are happy to pass any feedback that you have on though.

Thank you.

@jelacar Sorry that you are continuing to get crashes. What platform are you playing on?

Hello glitchmaster317, thanks for posting and I apologize if you experienced any crashes or disconnections in the game recently.

Do you have a date in mind of when this happened? If you do, I can check our server information for any reports of degradation or outages that may have caused this on a specific day.

If you are continuing to experience these issues now, please let us know so we can investigate this for you.