[2020] R6 credits not appearing

Originally Posted by dansteele2592
I purchased the welcome bundle plus 10$ worth of R6 credits on the 27th of Nov. Its been 5 days. I put in a support ticket on the 29th of Nov and they still have not gotten back to me. I received the special gear for Twitch but i havent received the 2400 or so credits i bought almost a week ago. Please fix it, ive been waiting damn near a week and Ubisoft support wont even message me back.

Hi Dan.

I do apologise for the delay in getting back to you on this case. Can I ask you to attach your proof of purchase to the case please? We'll need to see it from the console itself please, take a look at the link here for info. I can see that you have already attached the confirmation email so thanks for that. I've also sent an email to you, can you click the link that says "verify my account" please?

Originally Posted by YOtuBESwAgGeR
This is also happening to me. I bought the 1200 r6 credit bundle and I have not received it yet. I can provide proof of purchase. could somone also tell me if it is because my account is from the United Arab Emirates but i own the united states version of the game?

Yes this is likely a regional issue if that's the case. Your credit purchase needs to match the version of the game you own.

Originally Posted by dansteele2592
Any updates? Its been almost a week. How can it be this difficult to make sure i get what i paid for?

Thanks for attaching that information. We'll get back to you as soon as possible. Unfortunately we are experiencing increased response times at the moment due to a large volume of contacts -https://support.ubisoft.com/en-GB/News/000079737/Ubisoft-Support-Longer-response-times-due-to-a-high-volume-of-contacts

Hello dansteele2592, sorry for the frustration your missing credits have caused you and the delay in replying. I have checked your case details over and can see it was last updated 3 days ago and it is currently in a queue. I have have let our US agents who are handling your case know you have been in contact with us, we should be able to update you soon via email.

Hey dansteele2592!

I've had a look at your ticket and appears that there may have been some errors along the line when it was being dealt with.

I have contacted one of our regional teams about this and will try to ensure that you receive your response at the earliest possible convenience, as I fully appreciate that this has been taking much longer than anticipated.

Originally Posted by dansteele2592
No theres been errors along the way. Ive had to open a ticket like 3 times because you guys just keep closing them without telling me.

Your case does will get closed automatically by the system within 4 days of inactivity and isn't something done manually.

To add, have a look at your case as we have sent you response yet did not hear anything back.

Originally Posted by i4cam
I purchased 5 dollars worth of R6 credits and I purchased another 10 dollars worth directly after to get the battle pass plus the 12 tier skips. I only received the $5 worth of R6 credit and never received my other $10 for R6 credits

Hey i4cam!

Thanks for getting in touch and welcome to forums!

There's a possibility for credits to be delayed after the purchase has been made, however if you did not receive your content within 24 hours after completing the transaction, reach out to us via one of the following platforms with a screenshot showing a record of purchase for your missing order, and we will get back to you as soon as possible!

1. Support website
2. Facebook
3. Twitter

Should you have any questions, let us know!

Wonderful to hear! Thanks for the update, i4cam!

Originally Posted by dansteele2592
I still dont have my credits, and dont ******g tell me you close cases after 4 days i dont care ive been trying to get what i paid for for almost 2 months, dont close my ******g cases until i get what i paid for goddammit this is ridiculous and i dont even want to play the ******g game anymore, give me my credits or give me back my money

Originally Posted by dansteele2592
Its been 6 days since i last talked to someone, how can your company be so ****ty at customer service, but i guess you dont care because you already have my money, ******g scumbags

Hey there.

I sincerely apologise for the delay in resolving this for you. I have chased this up for you with the relevant team.

Originally Posted by dansteele2592
Holy **** dude youve told me the same ******g thing everytime, is it ever going to be resolved?

Hello, I can now see you have received a response in your support case with a resolution.

Apologies once again for this negative experience, it is of course not the impression we wish to give. There was an issue with how fast the case was being handled, and we've done our best on the forum to speed that up for you.